Client Service Manager

We are a premier Event Management & Production Solution provider with seamless services worldwide. Over 10 years, the company has developed a world-class reputation for producing bespoke events and experiences for cross-sector global brands and organizations.

Quality service to creative concepts with In-house Production set us apart from the industry. We own a 100000 sq. ft warehouse packed full of exceptionally high quality equipment giving us the ability to price competitively as well as guaranteeing the best possible execution. Defined by our confident production, great crisis management skills, we are a close-knit team of passionate multi-talented industry experts working tirelessly to ensure attention to detail throughout.

Our strong knowledge in Production with cutting edge technology is the backbone of the company. Because we look at each event as a custom made project irrespective of size or budget, we believe to exhibit our passion and dedication to stage your event with a guarantee to surpass your expectations!

The Role

You Will Be Responsible For

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.
  
  

Ideal Profile

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
  
  

What's on Offer?

• Flexible working options
• Work alongside & learn from best in class talent
• Fantastic work culture

We are a premier Event Management & Production Solution provider with seamless services worldwide. Over 10 years, the company has developed a world-class reputation for producing bespoke events and experiences for cross-sector global brands and organizations.