Lead, Commercial Revenue Education and Enablement (Australia, Singapore)

About The Role

Shopify's Revenue Learning & Development team is looking for a passionate and experienced L&D Lead to partner with our Regional GTM Sales teams in APAC. In this individual contributor role, you'll be responsible for understanding regional business priorities to effectively design, develop, and deliver impactful learning & enablement content programs.

We are seeking a proactive, collaborative individual with strong cross-functional skills and a solid understanding of GTM dynamics. The ideal candidate excels in building relationships and influencing at all organizational levels. They are enthusiastic about creating innovative learning experiences that drive role success and measurable business impact. If you thrive in a fast-paced environment and are motivated by achieving tangible results, we want to hear from you!

Key Responsibilities:

Stakeholder Partnership & Business Alignment:

• Partner with regional GTM stakeholders to deeply understand their business priorities and challenges.
• Collaborate with Global and Regional Revenue Operations teams to align learning initiatives based on scope, impact, and timing.
• Drive content consumption and accountability by ensuring alignment with business objectives and tracking outcomes.
  
  
  

Content Adaptation & Delivery:

• Collaborate with the Center of Excellence L&D team and field practitioners to ensure content relevance for regional and segment-specific needs.
• Customize learning programs for maximum impact, adapting delivery methods to align with stakeholder expectations and business requirements.
• Develop and implement delivery models that align with desired business outcomes and drive measurable impact.
• Ensure content addresses both the knowledge and execution needs of the craft while incorporating policies, procedures, and tools used in daily work.
  
  
  

Incremental Learning Development & Innovation:

• Identify additional learning needs not addressed by existing content and work with stakeholders to define, develop, and deliver tailored solutions.
• Innovate L&D methodologies, leveraging AI and other technologies to enhance content development and delivery.
• Maintain rigorous content lifecycle management to ensure all materials are up-to-date and relevant.
  
  
  

Cross-Functional Collaboration & Accountability:

• Act as a trusted advisor and advocate for learning and development across regional and GTM teams.
• Foster mutual accountability, urgency, and feedback loops between L&D and GTM teams.
• Leverage data to measure and communicate the impact of L&D initiatives on business outcomes.
  
  
  

Onboarding Collaboration & Continuous Improvement:

• Work with the Onboarding L&D team to map content to onboarding programs and ensure seamless integration for new hires.
• Regularly iterate and refine programs based on outcomes and feedback.
  
  
  

Qualifications:

• Experience working in a relevant area of the business, such as Enterprise Sales, New Business Sales, Retail Sales, or supporting GTM crafts like Solution Engineering or Partnerships.
• Proven track record in partnering with GTM and/or sales teams, aligning on priorities, and driving measurable results in SaaS-based organizations.
• Strong passion for learning and development focused on enabling role success and business impact.
• Exceptional cross-functional collaboration and influencing skills, with comfort working across all organizational levels.
• Self-motivated with a track record of achieving results in dynamic, fast-paced environments.
• Excellent project management and prioritization skills, with the ability to manage multiple initiatives simultaneously.
• Data-driven mindset with experience in tracking and measuring L&D impact.
  
  
  

Preferred Skills:

• Proficiency with L&D tools and platforms (e.g., Seismic, LMS).
• Experience leveraging AI or advanced technologies in learning content development and delivery.
• Strong analytical skills and familiarity with modern instructional design methodologies.
• Strong presentation and facilitation skills, with the ability to engage diverse audiences.
  
  
  

Why Join Shopify? At Shopify, we believe in unlocking the potential of our teams through meaningful learning and development. As a Lead for GTM & Craft Enablement, you’ll play a pivotal role in shaping the success of our GTM teams and driving impact across the organization. Join a collaborative, innovative, and purpose-driven environment where you can contribute to making commerce better for everyone. If you're passionate about learning, thrive on execution, and are excited about making a meaningful impact, we’d love to hear from you.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work