Account Executive, SMB New Business (Americas)

About The Role

Our sales teams work directly with notable brands and entrepreneurs to develop their commerce strategies — whether that is starting or expanding their e-commerce or brick & mortar operations.

We’re looking for highly motivated sales professionals to join our team as an Account Executive on our SMB Retail Acquisition team! This role offers a unique opportunity to build a rewarding career with a company that values growth and provides continuous opportunities for advancement.

Role Overview:

As an Account Executive on the SMB retail Acquisition team, you will play a crucial role in driving new business opportunities and expanding our reach within the SMB market. This position is designed for sales professionals who are passionate about helping smaller businesses grow and succeed.

To succeed in this role, candidates must be able to source their own sales opportunities and navigate organizations with multiple stakeholders for the duration of the entire sales cycle. Leveraging your depth of selling experience, you’ll also have the opportunity to influence Shopify’s broader Revenue organization (i.e. mentorship, methodologies, strategy) as we experiment and explore new ways to reach more merchants. You’ll strengthen the value of partnerships internally and harness those partnerships to transform the business of our merchants.

Key Responsibilities:

• Engage with prospects to understand their unique business goals, challenges, and needs, providing tailored Shopify solutions to help them grow.
• Develop and implement strategic plans to identify and target potential customers within the SMB segment.
• Lead high-volume outreach efforts through calls, emails, and social media to qualify leads and generate interest in Shopify’s offerings.
• Manage a comprehensive sales cycle from initial contact through contract signature, maintaining an accurate pipeline of opportunities.
• Collaborate closely with cross-functional teams, including marketing, solution engineering, and customer success, to enhance client engagements and outcomes.
• Stay informed about the latest product features, industry trends, and market dynamics to provide the best possible advice and service to merchants.
• Actively source and build your sales pipeline, demonstrating a proactive approach to forecasting and setting priorities.
  
  
  

Desired Skills and Qualifications:

• Proven experience in a closing sales role or Sales Development Role, with a strong track record of successfully acquiring new business and exceeding sales targets, specifically within the SMB segment.
• Demonstrated passion for hunting and acquiring new business, with a consultative and solutions-oriented mindset.
• Ability to navigate complex sales cycles and engage with multiple stakeholders, including C-level executives.
• Experience with CRM tools (e.g., Salesforce) and familiarity with sales engagement platforms preferred.
• Strong communication and interpersonal skills, capable of building trusting relationships and effectively conveying the value of Shopify’s offerings.
• Self-motivated and driven by results, with the tenacity to pursue leads and close deals.
• Comfortable with outbound prospecting and cultivating a territory to build a robust sales pipeline.
  
  
  

Why Join Our Sales Team?

At Shopify, we are committed to creating exceptional experiences for our merchants. By joining the SMB Acquisition team, you will have the opportunity to make a meaningful impact on the growth of small businesses while advancing your career in a supportive and dynamic environment. We value your craft and provide continuous opportunities for learning and development.

Bonus Experience

• Experience working in New Business Sales & Sales Development
• Experience selling or in depth knowledge of one or more of the following industries: Ecommerce, Fintech, Retail, Hospitality
• Previous experience selling POS systems is a plus
• Experience with MEDDICC, BANT, and Challenger sales methodologies is a plus
  
  
  

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we've grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.