Operations Excellence Intern - SPX Express (Fall 2025)

Evaluate business performances and internal processes for improvements to achieve operational and financial goals Assist in consolidating and reviewing key operational performances and generating periodic performance reports for management review Collect data from databases to create integrated views to drive decision making Involvement in specific operational processes like problem shipment parcels and escalated customer complains, so as to find opportunities to improve process efficiencies and effectiveness

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.