Product Manager (3rd Squad)

BASICS

• Based in: Paris or full-remote position (1-hour difference from Paris timezone)
• Contract: : Permanent contract
• Manager: Dounia, Product Director
• Budget: from 60 to 65k€
  
  

Shipup is a mission-critical tool for online retailers, offering best-in-class post-purchase experience to millions of end customers. We’re looking for a third Product Manager to drive investment into new product capabilities unlocking revenue generation for our target customers.

Job Description

Our commitment

You’ll make a significant impact in a dynamic environment that fosters autonomy, ownership, a product-driven mindset, and a focus on measurable outcomes. You'll have countless opportunities for discovery, innovation, and hands-on building or implementation.

Product at Shipup:

• We have a small product team, which means you'll need to work autonomously, take ownership of your responsibilities, and proactively launch initiatives to enhance team performance.
• The product team is central to the company, playing a crucial role in ensuring smooth collaboration across all departments. Building consensus around our product direction will be key to our overall success.
• Discovery is vital. Our product is complex, serving diverse personas, so deeply understanding our users and identifying new opportunities will be essential.
  
  

Context

We want to tackle ambitious changes in our product in the next year, building innovative capabilities that further differentiate our value proposition and position our Product as best-in-class and most easy-to-use in the market.

We're looking to hire a Product Manager to lead a newly formed Squad, "GROW squad", focused on one of our most innovative value propositions: driving revenue for online retailers during the delivery phase.

This Squad will operate like a startup within the startup — a fast-moving, entrepreneurial environment where you'll need a strong product mindset, a ship-to-learn approach, and the ability to iterate quickly to uncover the best solutions.

On our side, we’ll provide everything you need to succeed. You'll be working in a fully staffed Squad alongside a engineering manager, Full Stack Engineers, a Product Designer, and a Product Marketing Manager.

What You'll Do

• Prioritize and communicate clear product roadmaps.
  
  

Craft and execute product initiatives that align with Shipup’s mission and business goals

Define and clearly communicate the product vision and roadmap to stakeholders (including C-level), ensuring alignment and driving strategic goals, by explaining the story/rationale behind the choices, compellingly.

• Ensure product quality meets our standards of excellence.
  
  

You will work hand in hand with your Tech lead to define and execute on your squad’s priorities, making sure projects stay on schedule.

You will write comprehensive product specifications, and own the QA process.

You will make sure to keep an agile approach allowing you to frequently release impactful changes to customers

You will define the right proxies to evaluate the success and impact of an initiative in the short and long term, and monitor them carefully once in production.

• Collaborate closely with other Product functions
  
  

You will work hand in hand with Product Designers to ensure the solution you are delivering is a good fit for the problem at hand. You will also work closely with the Product Marketing Manager to build an effective release plan that guarantees its adoption.

• Collaborate closely with other teams
  
  

Work closely with cross-functional teams, including our Engineering, Customer Success, Marketing, and Sales team, to develop and launch new product features and improvements that deliver value to Shipup and drive company growth.

You will mobilize and influence other departments to achieve your team’s objectives.

• Define the Product strategy of your Squad
  
  

Assess the success of the Product strategy of your Product scope, and to adapt it if needed.

You will think proactively about competitors’ insights to inform product strategy. You will use all insights to inform product strategy and identify sustainable competitive advantages for your use case.

The team

You’ll join a team of 22 (15 in engineering and 7 product people) led by Dounia (Product Director) and Loïc (VP Engineering). The team is currently divided into 3 impact squads each focused on one pillar of our value proposition for online retailers.

• DELIVER: Cost reduction & Operational efficiency
• ENGAGE: Customer satisfaction & Scalability
• GROW: Revenue generation (Your Squad)
  
  

At Shipup, we enjoy working with humble teammates who seek to work collaborative and friendly environment that fosters continuous learning. Our teammates come from diverse educational backgrounds and know how to use & adapt their tools according to the challenges at hand. They care and are proud of how they work, but also why.

They enjoy contributing to the company & product activities that allow them to make an impact beyond the code itself.

Our Product team is currently composed of:

• Dounia, Product Director
• Astrid, Product Manager
• Delphine, Senior Product Manager
• Matteo, Lead Product Designer
• Valérie, Product Designer
• Souheila, Product Marketing Manager
  
  

Engineering team: 9 advanced/senior developers, 2 EM (soon 3), 2 Staff Engineers, and 1 VP Engineering

Product team: 2 PMs (soon 3), 2 Product Designers, 1 PMM, and 1 Product Director (your manager)

Project management: SCRUM sprints of 2 weeks (daily, planning, retro, grooming…)

Our Product Stack

• Asana
• Figma
• Hotjar
• Heap
• Product Board
• Metabase
• Stonly
  
  

What You Have...

• You bring 3 to 5 years of relevant experience in a similar position
• You’re comfortable going from zero to one on new product functionalities, iterating quickly to validate new ideas with customers and pivoting as needed.
• You are comfortable with both Discovery and Delivery
  
  

You are used to conducting user research, collecting and structuring insights.

You rely on a data driven approach to validate if an opportunity is worth prioritizing.

You write structured and easy to understand Product specifications on complex features

• You have a ship to learn approach
  
  

You have an experience as an entrepreneur or you worked several years as a First PM.

You have a strong agile mindset.

You know what you need to learn and you find the right scope of release to make sure to gather the right insists and leverage them for your future releases.

• You are impact and data driven
  
  

You are able to evaluate and track the success and impact of an initiative in the short and long term by choosing and tracking the right KPIs.

You’re comfortable leveraging BI tools autonomously to query product usage data and build visualizations and dashboards that enable you to track the impact of what your team delivers

• You have a considered, detailed approach to communication
  
  

You're a great communicator and will be able to scale those communications as the company grows, between customers, sales, support and our Engineering team.

• SaaS/B2B sensibility
  
  

You have a clear knowledge of the specificities of Saas and B2B business

• English and French skills
  
  

You master both languages so you can interview our clients in France and around the world.

Nice to have

• You have prior experience in the e-commerce industry
• You have prior experience as an entrepreneur or as a First Product manager
  
  

What You’ll Get…

• Flexible hybrid remote model: work from our Paris office or fully remotely, as long as you're within one hour of Paris time. We know that everyone has their own way of working that best fits their lifestyle and needs.
• International environment: join a diverse team with 10+ nationalities where English is our official language.
• People-centric company: we believe that happy and healthy collaborators can achieve great things. Investing in their wellbeing is investing in our success. Check out what our employees are saying about us on Glassdoor!
• Fun workplace where connections thrive: we value human connections and a collaborative work environment. That is why we organize opportunities to spend time together, whether physically or remotely.
• 4 mandatory gatherings per year: we cover your expenses to join key company-wide events, including company & team offsite, plenary session and team event in Paris.
• office events: bi-monthly lunches at a restaurant with your peers, afterworks, breakfasts, themed activities...
• remote events: quarterly virtual gatherings (e.g. cheese tasting, flower decoration) and a buddy program to connect with teammates.
• 33 days of paid time off: a generous PTO policy to support your work-life balance.
• Swile card: Meal vouchers and more than €500/year for green transport subsidies (public transport, bike purchases, protective gear etc.).
• Coworking space: If you’re outside of Paris area, we’ll refund up to €500/month for a coworking space.
• Work from home set-up: Get up to €500 to create an optimal home office with a desk and/or chair.
  
  

RECRUITMENT PROCESS

Our interviews align with our flexible remote policy, allowing you the choice to attend either on-site or remotely.

Here are the steps of our recruitment process :

(45min) Screening call with Angélique, our Senior Talent Acquisition Manager

To better understand your career plan and answer any of your questions.

(01:00) Hiring manager interview with Dounia, Manager of this role

To assess your technical expertise and gain insight into your product vision.

(01:30) Product case with 3 Shipup members

To assess your English proficiency, evaluate how you articulate and defend your ideas, and gauge your product and business acumen.

(00:45) Final round - Top grading with Léa (current CPTOO)

To validate your PM mindset and understanding of Shipup and its challenges.

(01:00 max) Fit with the team

To ensure alignment with our values and company culture.

Reference check

We’ll check in with two references, one of which a manager (past or current), to better understand how to support you in this new role.

END NOTES

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Shipup is a mission-critical tool for online retailers, offering best-in-class post-purchase experience to millions of end customers.