Merchant Success Specialist

Understand merchant needs and goals. Continually re-evaluate success criteria, needs, and goals of merchants. Facilitate merchant growth and success. Develop a dynamic action plan including deliverables by ShipBob and recommendations for merchants to drive success. Drive merchant use of key ShipBob features. Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob's offerings. Actively monitor merchant health and take quick and action to course correct. Manage a book of approximately 40 merchants or work in tandem with a Merchant Success Manager on a team. Size of books will vary based on merchant size, growth and complexity. Nail Key Performance Indicators (KPIs): Revenue Retention, Logo Retention, Churn, Upsell. Additional duties and responsibilities as necessary.

ShipBob provides logistics and order fulfillment services for e-commerce businesses, catering to both small and large clients. The company uses a warehouse management system (WMS) to manage inventory and streamline the order process. Clients send their products to ShipBob's fulfillment centers located in various countries, including the US, UK, EU, Canada, and Australia. When an order is placed, ShipBob picks, packs, and ships the product from the nearest center, ensuring fast delivery, with over 95% of orders shipped within two days in the US. Additionally, ShipBob offers services like automated wholesale workflows and compliant packing slips to help businesses connect with retailers. The company earns revenue through storage fees and order fulfillment charges, positioning itself as a tech-enabled logistics provider focused on efficient inventory management and reliable shipping.