Company Description:Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji - day and night.
Job Description:- Mid-level support professional to handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments for Australia.
- Support includes understanding Food and Beverage operations, gathering user requirements, and installing and setting up equipment (e.g., servers).
- This includes workstations, printers, and other relevant devices, as well as system configuration, site surveys, equipment and remote system testing, and basic documentation.
- Knowledge of network cable connections for multiple hardware devices is required.
- Ensure the solution meets specifications and functions per customer specific operational workflow.
- Report on the additional functional requests from customers to our internal Product and Development team.
- Answer operational and application questions and consult the customer.
- Work coordination with various internal technical teams, such as Product Team / Implementation Team / Development Team, etc.
- Remote based support of all Shiji applications and hardware.
- Support scheduled after hours on-call roster.
Qualifications:- An understanding of and a minimum of 2 years’ experience in the Hospitality Industry.
- Previous experience with software troubleshooting, hardware and software installation/upgrades.
- IT Knowledge a plus.
Additional Information:Interested?
We look forward to your application, including your possible starting date and salary expectations.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.