Company Description:Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji - day and night.
Job Description:This role will oversee and support our hospitality clients across the Asia Pacific and Middle East regions. This is a strategic, client-focused role dedicated to building strong partnerships, ensuring seamless adoption of our technology solutions, and driving client success at scale.
The position emphasizes account management, operational excellence and long-term retention. Required to work in a highly collaborative environment with exposure to international stakeholders and cross-functional teams, serving as a trusted advisor to some of the world’s leading hospitality brands.
Key Responsibilities
- Global & Regional Account Support
- Serve as the primary point of contact for multinational hospitality groups, regional chains, and flagship properties.
- Coordinate account strategies across regions to ensure consistent service delivery and alignment with global objectives.
- Manage complex account structures, balancing local needs with global priorities.
- Client Relationship Management
- Build trusted partnerships with senior stakeholders in Corporate Offices
- Conduct regular executive business reviews to track performance and satisfaction.
- Act as a strategic advisor, helping clients leverage technology to enhance guest experiences and operational efficiency.
- Technology Adoption & Enablement
- Guide clients through onboarding, training, and best practices for our hospitality solutions.
- Ensure smooth integration across multiple properties and regions.
- Collaborate with product and support teams to resolve technical challenges quickly.
- Client Success & Retention
- Monitor account health metrics across global portfolios.
- Proactively identify risks and implement mitigation strategies.
- Drive initiatives that improve efficiency, guest satisfaction, and brand consistency.
- Insights & Reporting
- Provide consolidated reporting on account performance on regular basis.
- Share client feedback with product and operation teams to influence roadmap decisions.
- Deliver actionable insights to internal stakeholders for continuous improvements.
Qualifications:- Proven experience in account management or customer success, ideally with global or regional accounts.
- Background in hospitality technology or hospitality operations strongly preferred.
- Exceptional communication and relationship-building skills across diverse cultures and geographies.
- Ability to manage complex, multi-region accounts with varying needs.
- Tech-savvy with the ability to translate technical solutions into business value.
Additional Information:Interested?
We look forward to your application, including your possible starting date and salary expectations.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.