Third Wave Coffee
Website:
thirdwavecoffeeroasters.com
Job details:
Company Description Third Wave Coffee is a rapidly growing coffee and food QSR brand founded in 2015, now operating over 250 stores across India. The company is known for its coffee-first experience, emphasizing high-quality beans, thoughtfully chosen locations, and a technology-enabled customer journey. With a strong focus on quality and innovation, Third Wave Coffee has built a reputation as one of the fastest-growing coffee brands in the country. Recognized as an industry trailblazer, the brand was named one of ET Now Best Brands of 2024. To learn more, visit https://www.thirdwavecoffeeroasters.com.
Role Description The Shift Manager is a full-time, on-site role based in Bengaluru, responsible for overseeing daily store operations during assigned shifts. This role includes managing the floor, coordinating team members, and ensuring consistent, high-quality customer service and product standards. The Shift Manager monitors inventory levels, supervises cash handling and POS activities, and ensures adherence to hygiene, safety, and brand guidelines. They handle shift scheduling, support training of new team members, and address customer queries or concerns in a timely and professional manner. The role also involves supporting store performance targets, reporting key shift metrics to the Store Manager, and helping implement promotional or operational initiatives.
Qualifications
- Experience in shift or team supervision within QSR, retail, hospitality, or a similar customer-facing environment.
- Strong people management skills, including team coordination, coaching, and conflict resolution.
- Excellent customer service and communication abilities, with a focus on creating welcoming, inclusive experiences.
- Basic knowledge of store operations such as cash handling, inventory checks, and POS system usage.
- Ability to work on rotating shifts, weekends, and peak hours, maintaining reliability and punctuality.
- Attention to detail in maintaining cleanliness, food safety, and compliance with operational standards.
- Comfort with using technology-enabled tools and applications for store operations and reporting.
- Previous experience in a coffee shop or food service environment is an advantage; a diploma or degree in hospitality, business, or a related field is preferred but not mandatory.
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