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Company Description HopUp is India’s largest family entertainment center, offering a wide range of fun, interactive, and engaging activities for visitors of all ages. As a one-stop destination for leisure and excitement, HopUp focuses on creating safe, memorable experiences for families, groups, and events. The environment is energetic, customer-focused, and designed to encourage play, relaxation, and togetherness. Team members are encouraged to contribute to a positive guest experience and maintain high standards of service, safety, and facility upkeep.
Role Description The Shift Manager is responsible for overseeing daily operations at HopUp Zirakpur during assigned shifts to ensure smooth, safe, and efficient functioning of the entertainment center. This is a full-time, on-site role based in Dera Bassi. Day-to-day tasks include supervising staff, assigning duties, and monitoring performance, as well as ensuring that all customer service, safety, and cleanliness standards are consistently met. The Shift Manager will handle guest queries and escalations, manage queue and crowd flow, and coordinate with other departments for maintenance and supplies. The role also involves basic reporting on shift performance, cash handling oversight, adherence to operational procedures, and supporting training of new team members.
Qualifications
- Operational management skills, including shift supervision, team coordination, and basic reporting.
- Customer service and communication skills to handle guest interactions, questions, and conflict resolution effectively.
- Organizational and time management skills to manage multiple tasks, staff schedules, and peak-hour operations.
- Attention to safety and compliance, with the ability to follow and enforce health, safety, and facility rules.
- Basic cash handling and point-of-sale familiarity for overseeing transactions and end-of-shift reconciliations.
- Previous experience in hospitality, retail, entertainment centers, or similar customer-facing environments is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by center operations.
- Relevant education in hospitality, business, or management is an advantage, though equivalent experience is also valued.
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