Lead Case Manager (Behavioral Health)

About the Department

Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal at mhanational.org/bestemployers.

Here is why working at Sheboygan County is for you:
It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package 
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks: Referral program, Wisconsin Retirement System, education discount and more!

What to Expect: 

The Lead Case Manager provides frontline clinical and programmatic supervision to case management staff within the Behavioral Health Department while also supporting direct service coordination for individuals served. Under the supervision of the Behavioral Health Case Management Unit Supervisor, this position ensures high-quality, trauma-informed, person-centered services through case consultation, staff development, and oversight of service planning, eligibility determination, and ongoing care coordination. The Lead Case Manager serves as a clinical resource for staff, promotes evidence-based practices, supports quality improvement efforts, and helps ensure services are delivered in compliance with applicable regulations, funding requirements, and professional standards.

This position could be filled with a Lead Case Manager or a Licensed Lead Case Manager.
Lead Case Manager: $34.16 $40.14 (must have an In-training license) 
Licensed Lead Case Manager: $36.55 $42.95

Position Duties

ESSENTIAL FUNCTIONS:

The following duties are essential for this position.  However, they are not to be construed as exclusive or all–inclusive.   To be successful in this position, an individual must be able to perform each duty satisfactorily.  Other duties may also be required or assigned.

• Provide frontline clinical and programmatic supervision to case management staff, including regularly scheduled individual supervision, case consultation, skill development, and support for ethical and professional decision-making; maintain supervision documentation and communicate relevant issues to the Unit Supervisor.
• Serve as a primary clinical and programmatic resource for case management staff by responding to questions, providing guidance on complex cases, and offering leadership support in the absence of the supervisor.
• Assess consumer functional eligibility and service needs by collecting and reviewing relevant information, completing required functional screens, accepting referrals, and ensuring appropriate program placement.
• Demonstrate engagement and responsiveness with consumers and their support systems; assess current functioning, strengths, priorities, and goals; and determine appropriate types, intensity, and duration of services using trauma-informed, person-centered and culturally and linguistically appropriate approaches.
• Plan, arrange, coordinate, monitor, and adjust services to ensure continuity of care, effectiveness, efficiency, and alignment with individualized service plans and treatment team recommendations.
• Encourage staff to conceptualize cases through trauma-informed, recovery-oriented, and person-centered frameworks; challenge supervisees to accurately understand consumer perspectives, goals, and experiences.
• Organize and synthesize case information to support collaborative goal setting, treatment planning, and evaluation of progress in coordination with interdisciplinary teams.
• Ensure consumer rights are upheld by maintaining familiarity with applicable rights and responsibilities and by monitoring service delivery to ensure ethical, respectful, and compassionate interactions.
• Model professionalism, vulnerability, and reflective practice in staff meetings and supervisory interactions; reinforce expectations for respectful, ethical, and trauma-informed conduct and maintain zero tolerance for unprofessional behavior.
• Maintain accurate, timely, and thorough case documentation, including service activity, progress toward goals, changes in status, and required reports, in compliance with agency policies, funding requirements, and professional standards.
• Ensure compliance with applicable federal, state, and county rules, policies, procedures, funding source requirements, and evidence-based practice standards; promote the use of innovative, effective, and cost-conscious interventions when appropriate.
• Support staff performance and program outcomes by motivating staff toward identified action plans, participating in quality improvement efforts, and assisting with data collection for quarterly and annual reporting.
• Participate in and may lead unit, department, and interdisciplinary meetings, committees, projects, and initiatives designed to improve, expand, or enhance services.
• Provide training, orientation, and skill development to internal staff and, as assigned, to external providers or community partners.
• Evaluate clinical skills and professional readiness of new staff and communicate observations and recommendations to the Unit Supervisor.
• Lead or co-facilitate individual or group therapeutic programming as assigned and within scope of practice.
• Seek consultation from supervisors, peers, or other professionals when ethical concerns, clinical conflicts, or complex situations arise.
• Perform other duties as assigned, consistent with job classification and departmental needs.

Minimum Qualifications

Minimum Education: Master’s degree from an accredited college or university in Social Work, Human Services, Behavioral Science, or closely related field. 
Minimum Experience: Four (4) years of experience in social services, case management, service coordination, or a comparable human services role serving children, families, or individuals with disabilities with one (1) year of lead experience. A combination of education and experience may be considered. 
Minimum Certifications: Must possess and maintain a current LCSW (Licensed Clinical Social Worker) or LPC (Licensed Professional Counselor) license in the state of Wisconsin.
Other Requirements: 
•Dual-certification in mental health and addiction counseling with experience serving children and adults living with severe and persistent mental illness preferred.
•A Valid Wisconsin Driver’s license as well.

REQUIRED COMPETENCIES:

• Advanced knowledge of human services systems, behavioral health programs, eligibility criteria, funding sources, and service delivery models applicable to community-based case management.
• Working knowledge of applicable federal, state, and county laws, administrative rules, confidentiality requirements, and professional standards governing case management and behavioral health services.
• Skill in conducting and reviewing comprehensive functional assessments, interpreting eligibility determinations, and ensuring appropriate program placement and service coordination.
• Ability to provide clinical consultation and guidance to case management staff, including supporting trauma-informed, person-centered, and recovery-oriented service planning.
• Knowledge of trauma-informed principles and practices, with the ability to model, reinforce, and coach staff in applying these principles in daily interactions with consumers and support systems.
• Skill in providing structured clinical supervision, including agenda development, documentation of supervision sessions, identification of skill gaps, and communication of concerns and progress to supervisory staff.
• Ability to assess staff performance, evaluate clinical skills in new and existing staff, and support professional growth through coaching, feedback, and training.
• Skill in organizing, monitoring, and reviewing case documentation to ensure accuracy, timeliness, compliance, and alignment with treatment goals and program requirements.
• Ability to analyze service effectiveness, identify barriers to progress, and recommend adjustments to plans, interventions, or supports to improve outcomes.
• Knowledge of evidence-based practices relevant to case management and behavioral health services, with the ability to support staff in implementation while exploring innovative and cost-effective approaches.
• Ability to collect, review, and assist with data related to program performance, quality improvement, and reporting requirements.
• Strong interpersonal and communication skills, including the ability to facilitate meetings, lead discussions, provide training, and collaborate effectively with staff, supervisors, service providers, and interdisciplinary teams.
• Ability to serve as a clinical and programmatic resource for staff in the absence of the supervisor, exercising sound judgment and knowing when to escalate issues.
• Ability to manage competing priorities, meet deadlines, and balance direct service responsibilities with leadership, consultation, and administrative functions.
• Ability to maintain professionalism, ethical conduct, confidentiality, and emotional composure when addressing sensitive, complex, or high-stress situations involving consumers or staff.
• Demonstrated reliability, initiative, resourcefulness, and accountability, with the ability to work independently while supporting team goals and organizational priorities.

Other Qualifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in an office, community, and client-based environment within Health and Human Services facilities, community locations, and client residences, with regular use of standard office equipment. Hybrid work model, including remote work options, may be available based on departmental needs and supervisory approval.
• Frequent contact with co-workers, supervisors, consumers, family members, service providers, community partners, State and County personnel, and members of the public.
• Duties require regular verbal communication, active listening, and the ability to hear, speak, and communicate effectively in person, by telephone, and in group or meeting settings.
• Visual acuity is required for reviewing electronic and written records, completing documentation, reading reports, and entering data into computerized systems.
• Work involves extended periods of sitting, standing, walking, and driving, as well as occasional bending, reaching, and lifting of light materials (generally up to 25 pounds).
• Position may require travel throughout the county and occasionally outside the county with the use of a county-owned or personal vehicle to attend meetings, trainings, home visits, court proceedings, or community-based appointments.
• Work may involve interaction with individuals experiencing crisis, emotional distress, or challenging behaviors; may occasionally involve contact with aggressive or volatile individuals.
• The position requires the ability to manage multiple tasks, interruptions, and time-sensitive demands in a fast-paced environment.
• While work hours are typically set during normal business hours, flexibility is essential to accommodate the needs of the program, clients, or court proceedings.