IT Business Analyst/Jenzabar Administrator

Job Summary:

Reporting to the Chief Information Officer (CIO), the Business Analyst/Jenzabar Administrator is responsible for
the administration and maintenance of the Jenzabar ERP system. This role includes managing updates,
performing basic database maintenance, writing reports, and training users. The position also involves handling
help desk tickets related to Jenzabar and collaborating with stakeholders to align system functionalities with the
University's objectives.

Essential Job Functions:
• Administer and Maintain Jenzabar ERP System: Manage updates, patches, basic database
maintenance, and system performance, coordinating with Jenzabar support to resolve complex issues.
• User Training and Support: Develop and deliver training programs, provide Tier 1 and Tier 2 support,
and act as the primary contact for Jenzabar-related help desk tickets.
• Report Writing and System Documentation: Write and manage reports using Jenzabar's tools, and
develop and maintain documentation for system configurations and processes.
• System/Process Improvement: Identify opportunities for system enhancements, automate processes,
and work with stakeholders to implement new functionalities aligned with the University's objectives.
• Cross-Functional Collaboration: Participate in cross-functional projects and provide support for
ancillary applications related to the Jenzabar system. [List bullet points of the essential duties of the job]
• Other duties as assigned.

Supervisory Responsibilities 
None

Minimum Job Qualifications

Education and/or Experience

• Bachelor’s degree in information technology, Business Administration, or a related field.
•  Minimum of 5 years of experience in system administration, database management, or ERP system
  support, preferably within higher education.

Certificates, Licenses or Registrations
No specific certifications required, but certifications related to ERP systems, SQL, or database management
would be beneficial.

Five Specific Competencies

1. Achieving Results
Sets challenging goals, tracks progress towards them, solves
performance problems, and demonstrates urgency and drive towards
achieving them.

2. Collaboration
Builds constructive working relationships with clients/customers, other
work units, community organizations and others to meet mutual goals
and objectives. Behaves professionally and supportively when working
with individuals from a variety of ethnic, social and educational
backgrounds.

3. Communication
Clearly and respectfully conveys and receives information and ideas
through a variety of media to individuals or groups in a manner that
engages the listener, helps them understand and retain the message,
and invites response and feedback. Keeps others informed as
appropriate. Demonstrates good written, oral, and listening skills.

4. Customer Service
Makes customers/clients and their needs a primary focus of one’s
actions; shows interest in and understanding of the needs and
expectations of internal and external customers (including direct reports);
gains customer trust and respect; meets or exceeds customer
expectations.

5. Strategic Focus
Understands how an organization must change considering internal and
external trends and influences; keeps the big, long-range picture in mind;
builds a shared long-range organizational vision with others. Committed
to course of action to achieve long-range goals and influences others to
translate vision into action.

Other Competencies (skills, abilities, behavior)                                                                                                                                                                                                                     Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision,
commitment, and experience in achieving goals and pursuing excellence is critical. Strong oral and written
presentation skills. Ability to work well independently and as a member of a team. Excellence in organization,
decision-making, problem-solving and creating a collaborative environment. Ability to manage multiple projects
simultaneously. Must be able to read, write and speak fluently in English.

Physical Demands
Ability to sit or stand for up to 8 hours/day. Some lifting (up to 25 pounds occasionally), bending, and carrying.
The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.

 

 

Private historically Black university providing higher education in Raleigh.