Customertimes
Website:
customertimes.com
Job details:
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
About this job:
- The role is responsible for designing, implementing, and optimizing Salesforce Data Cloud (Data 360) capabilities that support customer data unification, audience creation, and activation across commercial use cases;
- The ideal candidate will serve as a subject matter expert for Salesforce Data Cloud, leading the design of Data Lake Objects (DLOs), Data Model Objects (DMOs), data harmonization, profile matching, and audience frameworks. This role will partner closely with Data Engineering, Business Operations, Commercial Technology, and Marketing teams to ensure scalable and efficient audience management and activation processes;
- The role requires deep expertise in Salesforce Data Cloud architecture, hands-on implementation experience, and the ability to identify opportunities that improve operational efficiency and business adoption.
Location: India (Remote)
How you'll make an impact:
- Design, develop, and maintain Data Lake Objects (DLOs) and Data Model Objects (DMOs) within Salesforce Data Cloud to onboard and harmonize data from Databricks and other enterprise data platforms;
- Define and implement Data Cloud data models, relationships, and mapping strategies aligned with business requirements;
- Configure and optimize profile matching, unified customer profiles, calculated insights, and data harmonization processes;
- Serve as a technical advisor to operations teams on audience design, segmentation strategies, and Data Cloud best practices;
- Build and manage audience segments to support commercial, marketing, and customer engagement initiatives;
- Design and implement scalable audience activation frameworks leveraging Data Cloud activation capabilities;
- Support data publishing and activation to downstream platforms, including Salesforce Marketing Cloud and other approved third-party solutions;
- Drive operational excellence by identifying opportunities for automation, process optimization, and reusable design patterns;
- Collaborate with cross-functional stakeholders to translate business needs into scalable Salesforce Data Cloud solutions;
- Develop solution documentation, governance standards, and operational procedures to support platform adoption and sustainability.
What makes you a great fit:
- Bachelor's degree in Computer Science, Information Systems, Engineering, Data Analytics, or a related field;
- 5+ years of experience in customer data platforms, CRM technologies, marketing technologies, or data management;
- 3+ years of hands-on Salesforce Data Cloud (Data 360) experience;
- Proven experience designing and implementing DLOs, DMOs, and Data Cloud data models;
- Experience onboarding and integrating large-scale datasets from Databricks or similar cloud data platforms;
- Strong understanding of profile matching, data harmonization, customer profile unification, and calculated insights;
- Experience building audience segments and supporting audience activation use cases;
- Ability to work independently and engage stakeholders across business and technology organizations;
- Strong analytical, problem-solving, and communication skills.
Skills:
- Salesforce Data Cloud (Data 360);
- SFMC Integration;
- Third-party integrations with Data 360;
- Solution Architecture;
- Stakeholder Management;
- Business Consulting.
If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?
Click on Apply to know more.
