About the role
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<strong>SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero!</strong><br><br>
</div><div>Who are we? Feel free to check us out: <a href="https://www.instagram.com/servproteamwall/?hl=en">https://www.instagram.com/servproteamwall/?hl=en</a>
</div><div><br></div><div>SERVPRO Team Wall is seeking a <strong>Residential Account Manager</strong> (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.<br><br>
</div><div>As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.<br><br>Commission: $55,000-$60,000 base <strong>plus commission</strong>!</div><div>
<br><strong>Key Responsibilities:</strong>
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<li>Convert residential leads into signed contracts</li>
<li>Serve as the main point of contact for customers, adjusters, and internal teams</li>
<li>Deliver and explain estimates, follow up with customers, and close sales</li>
<li>Provide regular project updates and ensure top-tier customer experience</li>
<li>Support invoicing, collections, and documentation as needed</li>
<li>Collaborate daily with Operations, Estimating, and Intake teams</li>
</ul><div><strong>What We’re Looking For:</strong></div><ul>
<li>Strong communication, presentation, and organizational skills</li>
<li> Ability to balance customer needs with internal processes</li>
<li>Knowledge of restoration, insurance, or construction industries a plus</li>
<li>Solution-driven mindset with patience, urgency, and professionalism</li>
<li>Ability to attend daily/weekly team meetings and occasional travel</li>
</ul><div><br></div><div><strong>Company Benefits:</strong></div><ul>
<li>401k +matching</li>
<li>Medical/Dental/Vision</li>
<li>Generous PTO policy</li>
<li>Training & Development</li>
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