Team Lead, UX & Design

About ServiceUp

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

Team Lead, UX & Design

📍 Onsite or Remote

Campbell, CA | United States | Full-Time

We're redefining car repair—eliminating inefficiencies, cutting costs, and creating seamless experiences for businesses, consumers, and shops. Our tech-powered platform automates the repair process, making it smarter, faster, and hassle-free.

At ServiceUp, we’re looking for a Senior Manager, UX & Design to lead and grow our design team while owning the full product design lifecycle—from research and customer journey mapping to high-fidelity UI and workflow automation. You’ll be at the forefront of how ServiceUp creates user-first, AI-enhanced, and data-driven solutions for complex repair logistics.

This role balances hands-on design with strategic leadership—guiding designers in developing software interfaces, ensuring best-in-class interaction design, and enhancing the ServiceUp platform experience. You’ll mentor designers, champion design excellence, and collaborate cross-functionally to deliver intuitive, scalable solutions.

What You’ll Do

• Team Leadership: Oversee and mentor a growing UX/UI team, ensuring high standards in interaction design, UI, and human-centered design.
• Creation and Craft: Lead the design of workflows, user prototypes, wireframes, high-fidelity mockups, and visual designs that balance function and elegance.
• User-Centered Advocacy: Champion user-centered design principles and build empathy for end-users (internal and external) through research, usability testing, and real-world feedback.
• Strategic Guidance: Set direction for design strategy, align with ServiceUp’s business objectives, and define scalable UX principles, playbooks, and systems.
• Cross-Functional Collaboration: Collaborate closely with Product, Engineering, and Operations to align design efforts with development requirements and business needs.
• Mentorship: Serve as a direct manager and mentor to designers, modeling exemplary behavior and defining what constitutes great design.
• Innovation Facilitation: Lead teams through ideation, feasibility assessments, and design workshops to enhance design and development processes.
• Design Quality Assurance: Conduct design reviews and ensure consistency and quality across workflows and systems.
• Design Planning: Create design plans that align with product releases and drive user experience metrics and outcomes.
• Culture Building: Foster a strong design culture that grows design practice and inspires teams to do their best work.
• AI and Automation: Leverage AI and automation tools to prototype, streamline processes, and enhance complex workflow design.
• Data-Driven Decision-Making: Analyze behavioral insights, research findings, and product data to inform and refine design decisions.
  
  

What You Bring

• 7+ years of UX/UI design experience, with at least 2+ years in a design leadership or management role and/or a strong desire to be a player/coach as a Team Lead.
• Proven experience in SaaS, managed services, logistics, or enterprise-grade platforms with complex operational workflows.
• A strong portfolio showcasing complex workflow design, user-centric research, and elegant UI solutions.
• Mastery of Figma and industry-standard design tools.
• Expertise in user-centered design, service design, and design ops best practices.
• Strong communication skills for presenting ideas clearly to business stakeholders and cross-functional teams.
• A point of view on design principles and best practices, with experience refining UX through collaboration with engineering teams.
• Experience in AI or automation for prototyping or workflow design is a plus.
• A data-driven mindset that blends qualitative and quantitative feedback to drive design decisions.
• Familiarity with front-end technologies (e.g., React, MUI) is a plus.
  
  

Why ServiceUp?

🚀 Impact big industries – from logistics, rental cars, automotive repair, to fleet safety.

📈 Grow fast – in a high-velocity, career-accelerating environment.

💡 Innovate boldly – bring your best ideas to life.

🤝 Work with the best – in a supportive, high-caliber team.

Perks & Benefits

• Competitive compensation and health benefits
• Flexible and remote-friendly work options
• A culture that values ownership, smart work, bold thinking, and team-first mindset
  
  

Let’s build the future of auto repair together. Apply now or reach out to careers@serviceup.com. Reach out to careers@serviceup.com for accommodations. Learn more: serviceup.com/about-us

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ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.