People Prime Worldwide
Website:
people-prime.com
Job details:
About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Job Title: servicenow servicenow portal
Location: PAN INDIA
Work Mode: Hybrid Mode
Experience: 7+years (5 years Relevant)
Job Type: Contract to hire (C2H)
Notice Period: - Immediate joiners.
ServiceNow Service Portal Lead
Description
ServiceNow Service Portal Lead/Sr. Developer will be responsible for designing and implementing technical solutions on Service Portal and ITSM modules.
Technical Lead will be responsible to contribute to Service Portal and ITSM ServiceNow Solution implementation, which could include activities like system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.
Technical Lead should be able to play multiple roles : business analyst, solution architect, technical consultant as per project need
He/she should be able to understand the business needs and the needs to standardize processes, and build this into the design and deliverables
Role/Responsibilities:
• Expertise in Creating and implementing complex pages and custom service portal
• Expertise in Creating and implementing custom widgets
• Expertise in Implementing designer-provided user interfaces
• Expertise in matching the UI from designs on various pages of a portal
• Expertise in resolving UI performance bottlenecks
• Experience in resolving complex widget defects
• Experience in Analyzing usage statistics
• Experience in Google Analytics (GA) Setup on Service Portal
• Expertise in developing ServiceNow Portal Components like Branding, SP pages, UI pages, Widgets.
• Ensuring custom widgets and pages are ready for upgrade
• Development Expertise on ITSM Modules like Incident, Problem, Change, CMDB, SLM / SLA, Service Catalog, Request, Knowledge, Now Mobile, Mobile Agent, Virtual agent, Predictive intelligence, Performance Analytic, Surveys and Assessments etc.
• Expertise on integration (web services like REST/SOAP) with third party tools.
• Responsible for Solution Building and Team Management
• Implement automation/innovation on ITSM applications and modules
• Implement the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases.
• Assesses architecture and current system limitations, define and design system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility.
• Proven experience in leading development teams in implementing and/or supporting Service Now in a large business environment.
• Experience in system development and/or delivering solutions within large-scale IT services.
• Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions
• Must have experience with multiple ServiceNow implementations and have developed custom applications
• Manages support for SLA based incidents/requests
• Zero SLA failure for incidents/requests
• Sprint planning and execution for requests
• Bug Fix planning and execution to fix critical/high priority incidents
• Leading and managing team of developers and ensure delivery of incidents/request without SLA failure
• Identify and develop ways to improve the functionality configured in customer environment
• Conduct daily standup meetings, regular sprint planning , review meetings and requirement gatherings session with users
• Communicate effectively with clients to identify needs and evaluate alternative business solutions
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Manage client expectations effectively
• Develop clear and concise technical/process documentation
• Strong collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions
Technical and Industry Experience:
• Industry and project experience of 6+ years with ServiceNow
• At least 4+ years’ experience in designing and implementing the ServiceNow ITSM module
• Experience working in an IT Service Management (ITIL) / Agile / DevOps environment
• Excellent Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow APIs, Web Services
• Expertise in ServiceNow Coding (java script, business rules, client scripts, UI Policies etc)
• Expertise on ServiceNow ITSM in ServiceNow.
• Expertise on REST/SOAP based integrations
• Good Knowledge on building custom portal
• Knowledge on ServiceNow CMDB
• Sound knowledge of industry standards and methodologies
• Strong analytical skills, communication, and presentation skills
• Prior experience of working with globally dispersed virtual teams across a number of disciplines
• Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
• Creative and solution oriented.
• Willing to take on new challenges and drive them to completion
• Certifications Preferred:
o Service Portal
o ServiceNow Certified System Administrator (CSA).
o ServiceNow Certified Application Developer (CAD).
o ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).
o ITIL v3/4 Foundation"
Thanks & regards,
Click on Apply to know more.