ServiceNow Senior Developer (ITOM)
StackNexus
- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
Required skills
- change management
- CI
- data models
- JavaScript
- ServiceNow
About the role
StackNexus
Website:
stacknexus.io
Job details:
Job Summary (ServiceNow Senior Developer - ITOM)
- Design, configure, and maintain CMDB architecture, data models, and relationships, ensuring alignment with best practices and KPIs.
- Manage and optimize ServiceNow Discovery schedules, credentials, probes, and sensors for accurate CI population.
- Integrate CMDB with external data sources using Import Sets, Transform Maps, and APIs.
- Implement data certification, reconciliation, and governance processes for the CMDB.
- Conduct workshops with stakeholders to identify business services and dependencies.
- Configure and maintain Service Mapping patterns, including custom patterns for complex applications.
- Ensure the accuracy and currency of service maps for impact analysis and change management.
- Customize ServiceNow modules using scripting (JavaScript), Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer.
- Develop and maintain integrations for automated CI updates from various sources (monitoring tools, asset systems, cloud platforms).
- Support and troubleshoot Discovery and Service Mapping MID Servers.
- Apply ServiceNow security best practices, including access controls for CMDB and Service Mapping data.
- Collaborate with governance teams to align CMDB and Service Mapping with enterprise architecture standards.
- Define and enforce naming conventions, CI class structures, and relationships in the CMDB.
- Conduct CMDB health assessments and recommend remediation strategies.
- Provide training and documentation on CMDB and Service Mapping processes for operations teams.
- Demonstrate strong technical expertise in ServiceNow CMDB, Discovery, Service Mapping, and scripting.
- Possess knowledge of network protocols and application architectures relevant to ServiceNow ITOM solutions.
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