ServiceNow SAM Developer

RAPSYS TECHNOLOGIES PTE LTD

Location: Bengaluru, Karnataka, India
Job type: Full-time

Required skills

compliance
data ingestion
data modeling
data structures
JSON
server-side scripting
SOAP
ServiceNow
REST APIs

About the role

RAPSYS TECHNOLOGIES PTE LTD

Website: rapsystechnologies.com
Job details:

🌟 We're Hiring: ServiceNow SAM Developer! 🌟

5+ years of experience as ServiceNow developer responsible for designing, customizing, and
supporting SAM solutions with strong hands-on capabilities in scripting, integrations, and platform
architecture to enable software compliance and optimization.

📍 Location: Bangalore Urban, India
⏰ Work Mode: Work from Office
💼 Role: ServiceNow SAM Developer

What You'll Do:
 Configure and enhance SAM Pro modules including discovery, reconciliation, normalization, and entitlement mapping
 Develop and maintain Business Rules, Client Scripts, Script Includes, and UI Policies for automation and validation
 Maintain integration on tools like SCCM, Intune, Flexera using REST/SOAP APIs (XML/JSON payloads)
 Implement license compliance rules, audit tracking mechanisms, and optimization workflows
 Support software entitlement, reclamation, usage tracking, and license position calculations
 Configure and troubleshoot Discovery, import sets, transform maps, and data ingestion pipelines
 Monitor and resolve data discrepancies between CMDB, SAM tables, and external sources
 Handle L2/L3 incidents related to SAM data, scripts, and integrations
 Participate in code reviews, debugging, and performance optimization of scripts
 Collaborate with ITAM, procurement, and finance teams for license governance and cost optimization
 Develop and customize SAM solutions using Business Rules, Client Scripts, Script Includes, UI
Policies, and Flow Designer
 Perform advanced scripting using Glide APIs, server-side scripting, and asynchronous processing
 Configure Discovery, normalization, reconciliation, and license models
 Work on automation use cases (license harvesting, reclamation, compliance checks)
 Troubleshoot issues across scripts, workflows, integrations, and data inconsistencies
 Participate in code reviews, debugging complex issues, and performance tuning

What We're Looking For:

 Strong hands-on experience with:
o Client Scripts (onLoad/onChange/onSubmit)
o Business Rules (before/after/async)
o Script Includes (reusable server-side logic)
 Experience working with XML/JSON data structures for integrations
 Knowledge of IntegrationHub / REST APIs / MID Server architecture
 Expertise in SAM Pro, CMDB, Discovery
 Understanding of CSDM, data modeling, and normalization processes

Click on Apply to know more.

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