Nucleocoders Technologies
Website:
nucleocoders.com
Job details:
Role - Service Now Report developer / Performance Analytics
Experience -5+ Years
Preferred Certifications- ServiceNow Certified System Administrator (CSA)
.ServiceNow Certified Implementation Specialist (CIS) - Performance Analytics
Key Responsibilities
- Report & Dashboard Development: Create, configure, and maintain custom reports, interactive dashboards, and gauges for various ITIL processes (ITSM, CSM, ITOM).
- Performance Analytics (PA): Build and maintain performance analytics indicators, breakdowns, and widgets to track trends over time.
- Requirement Gathering: Collaborate with stakeholders to define key performance indicators (KPIs) and reporting requirements.
- Data Visualization & Security: Design user-friendly, actionable dashboards; configure data security using Access Control Lists (ACLs) to ensure data privacy.
- System Optimization: Monitor and tune report performance to ensure fast loading times and minimal impact on system performance.
- Documentation: Create and maintain technical documentation for reporting solutions.
- Required Skills & Qualifications
- Platform Expertise: Strong knowledge of ServiceNow core platform (Reporting, PA, Dashboards, CMDB).
- Technical Skills: Proficiency in SQL, JavaScript, HTML/CSS for advanced reporting and scripting.
- Data Analysis: Strong analytical skills to translate business needs into data, and experience with data modeling.
- ITIL Knowledge: Understanding of ITIL processes (Incident, Change, Problem, Request).
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