Program Associate – Academic Partnerships

ServiceNow is currently seeking a Program Associate - Academic Partnerships who will work to execute on our Academic Partnerships Strategy with global public and private Higher Education institutions for external consumer talent. We strive to close the opportunity gap by preparing learners to thrive in careers shaped by continuous technological change and the need for digital skills. Through our university curriculum integration programs, we invest and build delivery capability of faculty and offer programs to students thereby meaningfully improve their lives, communities, and workplaces. We're creating new opportunities for both technical and non‑technical talent, to help more people advance into higher‑paying roles across our ecosystem, regardless of their background. What you get to do in this role: Execute the strategy and management of national, regional Academic Partnerships as assigned. Focus areas; United States & Canada. Evangelize Academic Partnership Program strategy, program management, providing value proposition. Adhere to the international partnership process requirements for assigned institutions: researching needs, securing executive sponsorship with the Academic Partnerships Program Director, developing proposals, and negotiating contracts. Closely work with university management team and their professors/adjunct instructors. Be a trusted advisor and guide through the Academic Partnership onboarding process. Supervise the Academic Partnership Program life cycle (Student enrollment, Student learning completion). Troubleshoot issues with rosters, enrollment, training instance, labs, certification vouchers etc. Report on assessment and health of the assigned academic partnership relationships including KPIs. Maintain metrics, dashboard, data analysis. Qualifications: To be successful in this role, we need someone who has: 0-1 year experience in working in University Offices and working with student populations (Advancement, Admissions, Technology). Project management mindset, a passion for detail, exceptional organizational and time management skills. Experience working across a range of cultures and working with global programs. Commitment to justice, inclusivity, and equity. Ability to accept feedback graciously and integrate it into system/process improvement. High degree of autonomy, versatility, personal initiative, intrinsic motivation, and self-management skills. Experience working collaboratively and effectively on diverse teams or with a diverse range of people. Knowledge of and/or ability to interface with U.S. and international academic institutions and their cultures. High level of flexibility, creativity, and dependability. Effective networking and cross functional connectivity skills.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.