MARS Telecom Systems Pvt. Ltd.
Website:
mars-india.com
Job details:
Company Description MARS Telecom Systems Pvt. Ltd. is a CMMI Level 3 and ISO 9001:2000 certified product development solutions company with deep expertise in telecom, networking, enterprise mobility, eGovernance, and custom application development. Over the past 11 years, the organization has successfully delivered more than 175 projects from its state-of-the-art development centers in Hyderabad and Bangalore. MARS Telecom combines strong local market knowledge, technical proficiency, and robust infrastructure to support global clients with highly competent engineering
ROLE
- Lead the technical design and development of complex ServiceNow solutions across enterprise environments.
- Act as a Subject Matter Expert (SME) for ServiceNow platform capabilities, development standards, and best practices.
- Design and develop custom applications, workflows, business rules, scripts, integrations, catalog items, and platform configurations.
- develop and maintain integrations using IntegrationHub, REST/SOAP APIs, inbound/outbound integrations, and import/export mechanisms.
- Design and implement ServiceNow ITSM solutions, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and related processes.
- Develop and maintain Flow Designer, Legacy Workflow, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
- Design and implement platform security, user administration, roles, groups, permissions, and access controls.
- Configure and optimize SLAs, notifications, reporting, dashboards, and service management processes.
- Develop and maintain ServiceNow Service Catalog solutions, including catalog items, record producers, variables, approvals, and workflows/flows.
- Support platform upgrades, application deployments, update sets, testing, defect resolution, and release management.
- Ensure adherence to ServiceNow development standards, coding best practices, security guidelines, and platform governance.
- Perform technical reviews, code reviews, performance analysis, and troubleshooting of complex platform issues.
- Identify opportunities to reduce customization and leverage out-of-the-box ServiceNow capabilities.
- Collaborate with architects, product owners, business analysts, and client stakeholders to deliver enterprise solutions.
- Support production issues and provide root-cause analysis for critical ServiceNow incidents.
- Participate in Agile ceremonies including sprint planning, refinement, technical discussions, demos, and retrospectives.
ServiceNow Platform
- 9+ years of hands-on ServiceNow development/consulting experience.
- Strong experience with ServiceNow ITSM.
- Strong knowledge of ServiceNow platform architecture and application development.
- Custom Application Development
- Service Catalog Development
- Flow Designer
- Legacy Workflow
- IntegrationHub
- Inbound Email
- Data Import / Export
- Application and Update Set deployments
- Platform Upgrades
- Reporting and Dashboards
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