Willware Technologies
Website:
willwaretech.com
Job details:
Job Summary
We are looking for an experienced ServiceNow Developer with strong hands-on experience in ServiceNow Now Assist and Generative AI. The candidate should have good expertise in ServiceNow development, ITSM, workflows, integrations, automation, and AI-powered solutions.
Key Responsibilities
- Design, develop, configure, and customize ServiceNow applications.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, Catalog Items, and Flow Designer solutions.
- Implement and support ServiceNow Now Assist and Generative AI capabilities.
- Configure AI features such as incident summarization, case summarization, knowledge generation, and Virtual Agent responses.
- Work with Prompt Studio, AI Search, and AI-powered workflows.
- Develop integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.
- Support ServiceNow modules such as ITSM, CMDB, Service Catalog, Knowledge Management, and Virtual Agent.
- Perform troubleshooting, testing, code reviews, upgrades, and release activities.
- Follow ServiceNow development standards, security, and governance best practices.
Required Skills
- 6–8 years of experience in ServiceNow Development
- Strong experience in ServiceNow platform development
- Hands-on experience with ServiceNow Now Assist / Generative AI
- Strong knowledge of ITSM and Flow Designer
- Experience with JavaScript and ServiceNow scripting
- Experience with Business Rules, Client Scripts, Script Includes, and UI Policies
- Experience with IntegrationHub and REST/SOAP APIs
- Knowledge of CMDB, Service Catalog, Knowledge Management, and Virtual Agent
- Experience with Prompt Studio and AI Search
- Knowledge of SSO, OAuth, and SAML
- Good communication and problem-solving skills
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