Info Origin Inc.
Website:
infoorigin.com
Job details:
ServiceNow Lead
Experience: 8–12 Years
Location: Hyderabad
Work Mode: Onsite – 4 Days Work from Office
Employment Type: Full-Time
Role Overview
We are looking for an experienced ServiceNow Lead to design, develop, and support enterprise ServiceNow ITSM solutions. The role involves working closely with business stakeholders, service owners, and cross-functional teams to deliver scalable ServiceNow implementations, process automation initiatives, integrations, and platform enhancements.
The ideal candidate should have strong expertise in ServiceNow ITSM modules, scripting, integrations, CMDB administration, and Agile delivery methodologies.
Key Responsibilities
- Design, configure, and support ServiceNow ITSM solutions including Incident, Problem, Change, Service Request, and Service Catalog management.
- Develop and customize ServiceNow applications using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal.
- Gather business requirements, analyze processes, and deliver scalable ServiceNow solutions aligned with organizational objectives.
- Implement workflow automation and process improvements using ServiceNow platform capabilities.
- Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and MID Server.
- Maintain and enhance CMDB, CSDM framework, and CI relationship management.
- Create reports, dashboards, SLA configurations, and operational metrics.
- Support Agile project delivery, sprint activities, UAT, defect management, and production deployments.
- Troubleshoot platform issues, perform root cause analysis, and ensure timely resolution of incidents and service requests.
- Participate in platform governance, release planning, and ServiceNow best-practice implementation.
- Collaborate with cross-functional teams to ensure system reliability, compliance, and service excellence.
- Provide technical guidance to junior team members and support knowledge-sharing initiatives.
Required Experience
- 8–12 years of overall IT experience with significant hands-on experience in ServiceNow development and administration.
Educational Qualifications
- BE / BTech / ME / MTech / MCA / MSc or equivalent.
Preferred Certifications
- ServiceNow CSA (Certified System Administrator)
- ServiceNow CAD (Certified Application Developer)
- ServiceNow CIS-ITSM
- ITIL Foundation
- SAFe / Agile certifications
Mandatory Technical Skills
- ServiceNow ITSM
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Catalog
- Flow Designer
- Business Rules
- Client Scripts
- UI Policies
- Service Portal
- JavaScript
- Glide API
- ServiceNow Scripting
- REST API Integrations
- SOAP Web Services
- Integration Hub
- MID Server
- CMDB Administration
- CSDM (Common Service Data Model)
- CI Relationship Management
- ServiceNow Reporting & Dashboards
- SLA Management
- ITIL Framework
- Jira & Confluence
- Agile Delivery Methodologies
- UAT & Defect Management
- Production Release Support
- Stakeholder Management
Good-to-Have Skills
- ServiceNow Discovery
- Service Mapping
- ITOM Fundamentals
- Asset Management (HAM/SAM)
- Virtual Agent
- Performance Analytics
- Integration with Cloud Platforms (Azure / AWS)
- ServiceNow App Engine
- Scoped Application Development
- DevOps Integration
- Automation & Workflow Optimization
- Healthcare / Life Sciences domain experience
Preferred Candidate Profile
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working in Agile/Scrum environments.
- Ability to lead technical discussions and mentor team members.
- Exposure to enterprise-scale ServiceNow implementations and governance practices.
Click on Apply to know more.