Viraaj HR Solutions Private Limited
Website:
viraajhrsolutions.com
Job details:
Industry: IT Services — Enterprise IT Service Management (ITSM) and Digital Workflow Automation. Sector: Cloud-based IT operations, service delivery, and process automation for enterprise customers. Location: On-site, India.
Primary Job Title: ServiceNow Developer (ITSM) — on-site role focused on delivering and supporting ServiceNow ITSM modules and integrations.
Role & Responsibilities
- Design, develop, and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge) to meet business requirements.
- Author server-side and client-side code (Glide scripting, Business Rules, Script Includes, Client Scripts) and maintain Scoped Applications and Update Sets.
- Build and maintain integrations using REST/SOAP APIs, IntegrationHub spokes, MID Server, and scheduled data imports for third-party systems.
- Implement Flow Designer workflows, orchestration, and Service Portal components to automate approvals, catalog items, and self-service experiences.
- Collaborate with stakeholders and Service Owners to translate requirements into technical designs, perform unit testing, and support UAT and production rollouts.
- Troubleshoot production issues, perform root-cause analysis, optimise platform performance, and maintain configuration and release documentation.
Skills & Qualifications Must-Have
- ServiceNow ITSM
- JavaScript
- Glide Scripting
- ServiceNow Flow Designer
- IntegrationHub
- REST APIs
Preferred
- ServiceNow Certified System Administrator
- Experience with CMDB and Discovery
- MID Server integrations and Orchestration
Benefits & Culture Highlights
- On-site role with exposure to enterprise ITSM projects and cross-functional stakeholders.
- Opportunity to work on end-to-end ServiceNow implementations and integrations at scale.
- Structured release cycles, technical mentorship, and focus on measurable service improvements.
Skills: servicenow itsm business analyst,itsm,servicenow,javascript,cmdb
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