Website:
nowvia.com
Job details:
At NowVia , weโre expanding our ITSM practice and looking for passionate ServiceNow ITSM Developers (4+ Years Experience) across India.
If you have strong hands-on expertise in ITSM and want to work on AI-powered enterprise transformation initiatives, this is your opportunity!
๐ Location: PAN India
๐ปExperience: 4+ Years
โณ Notice Period: 0โ45 Days
๐งฉ Role: ServiceNow Developer โ IT Service Management (ITSM)
๐น ๐๐ก๐๐ญ ๐๐โ๐ซ๐ ๐๐จ๐จ๐ค๐ข๐ง๐ ๐
๐จ๐ซ
- Implement and configure ServiceNow IT Service Management (ITSM) modules, including
Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Maintain and enhance existing ITSM processes to align with ITIL best practices.
- Collaborate with stakeholders to define and document requirements, translating them into
workflows and automated processes.
- Manage and optimize workflows, SLAs, and business rules to improve service delivery and
operational efficiency.
- Develop and maintain reports, dashboards, and KPIs to track ITSM performance and
service quality.
- Troubleshoot and resolve technical issues related to ITSM modules and integrations.
- Partner with ServiceNow developers, architects, and external vendors to implement
platform enhancements.
- Ensure ITSM processes comply with internal policies, IT governance, and audit
requirements.
- Support training, documentation, and adoption of ITSM best practices across business
units.
๐
๐จ๐ซ ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐๐๐:
- 4+ years of relevant, hands-on experience working with ServiceNow ITSM modules.
- CISโITSM certification is preferred.
- Strong understanding of ITIL framework and ITSM lifecycle.
- Experience with Service Catalog, SLA management, and CMDB integration with ITSM.
- Ability to analyze service performance and present insights to stakeholders.
- Excellent communication, documentation, and stakeholder management skills.
๐ ๐๐ก๐ฒ ๐๐จ๐ข๐ง ๐๐จ๐ฐ๐๐ข๐?
At NowVia, we are redefining enterprise transformation through AI-powered innovation on the ServiceNow platform.
๐๐จ๐ฎโ๐ฅ๐ฅ ๐ฐ๐จ๐ซ๐ค ๐จ๐ง:
- Global ITSM transformation projects
- AI-driven automation
- Enterprise orchestration initiatives
Click on Apply to know more.