DigiHelic Solutions Pvt. Ltd.
Website:
digihelic.com
Job details:
Job Title: ITOM Senior Consultant (CMDB & Discovery)
Location: Bangalore
Experience: 7–9 Years
Level: Manager / Senior Consultant
Role Overview
We are looking for an experienced ITOM Senior Consultant specializing in CMDB (Configuration Management Database) and ServiceNow Discovery to lead implementation, optimization, and governance of IT Operations Management solutions. The candidate will play a key role in designing scalable CMDB architectures, ensuring data accuracy, and enabling automation through Discovery tools.
Key Responsibilities
- Lead the design, implementation, and maintenance of CMDB within ServiceNow
- Configure and manage ServiceNow Discovery for infrastructure and application mapping
- Ensure CMDB data quality, governance, and compliance with best practices
- Define and maintain CI (Configuration Item) classes, relationships, and data models
- Collaborate with infrastructure, cloud, and application teams for data integration
- Implement Service Mapping and improve visibility of IT services
- Troubleshoot Discovery issues and optimize scan performance
- Work on integrations with cloud platforms (AWS, Azure) and third-party tools
- Provide technical leadership and mentor junior consultants
- Support audits and ensure alignment with ITIL processes
Required Skills
- Strong experience in ServiceNow ITOM module
- Hands-on expertise in CMDB design, implementation, and governance
- Experience with ServiceNow Discovery, MID Server, and Service Mapping
- Knowledge of ITIL framework and IT operations processes
- Understanding of infrastructure technologies (Servers, Networks, Cloud)
- Experience in scripting (JavaScript, Glide API in ServiceNow)
- Strong troubleshooting and analytical skills
Click on Apply to know more.