Website:
expertrons.in
Job details:
ServiceNow ITOM Developer – CMDB / Discovery / Service Mapping
📍 Noida / Bangalore (Base) | Chennai/Hyderabad (Project duration only)
💼 4+ Years Experience | CTC: ₹12 – 14 LPA
About The Role
We are seeking a highly experienced ServiceNow Developer/Engineer to lead parts of the design, development, and optimization of CMDB, Discovery, and Service Mapping capabilities. This role is critical to advancing data quality, service visibility, and operational resilience — supporting enterprise initiatives such as cyber defence, asset management, and rapid incident remediation.
Key Responsibilities
Platform Engineering & Development
- Design and develop scalable solutions across CMDB (CSDM-aligned), ServiceNow Discovery, and Service Mapping (top-down and tag-based)
- Build and maintain patterns for service modelling, CI relationships, and dependency mapping
- Develop custom scripts, integrations, and automation using Business Rules, Script Includes, Flow Designer, REST/SOAP APIs
- Optimize platform performance and data ingestion pipelines (Discovery, integrations, cloud sources)
CMDB & Data Governance
- Drive CMDB health and maturity — completeness, correctness, compliance, and reconciliation
- Implement and enforce Identification & Reconciliation Engine (IRE) rules
- Manage data certification and lifecycle processes
- Partner with stakeholders on data ownership and stewardship models
Discovery & Service Mapping Engineering
- Engineer and optimize Horizontal Discovery (on-prem, cloud, hybrid)
- Configure and troubleshoot Service Mapping patterns, probes, sensors, and credentials
- Resolve complex discovery/mapping issues — misidentification, duplicate CIs, pattern failures
- Build reusable patterns for common application stacks and cloud-native/containerized services
- Integrate with external tools such as Datadog, AWS, Azure, SCCM, JAMF
Integration & Automation
- Design integrations to enrich CMDB and service context (cloud platforms, monitoring/observability tools, asset & software systems)
- Automate CI lifecycle updates and service dependency mapping
Operational Excellence
- Ensure solutions meet audit, risk, and compliance requirements
- Support incident, problem, and vulnerability management use cases through accurate CMDB/service mapping
- Contribute to platform standards, reusable components, and engineering best practices
Required Certifications (Must Have)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Preferred Certifications (Highly Desired)
- CIS – Discovery
- CIS – Service Mapping
- CIS – Data Foundations (CIS-DF)
Nice to Have
- CIS – ITSM
- Certified Technical Architect (CTA)
- Cloud certifications (AWS/Azure)
Experience: 4+ years in ServiceNow development, with hands-on exposure to CMDB, Discovery, and Service Mapping
Location: Bangalore, Hyderabad, Noida, Chennai
Joining Base Location (All Candidates): Noida / Bangalore
Chennai/Hyderabad: Project-duration deployment only
CTC: ₹12 – 14 LPA
Notice Period: 0–15 Days (Immediate joiners preferred)
Interview Process: 4 Rounds (2 Internal + 2 Client)
Keywords (ATS): ServiceNow, ITOM, CMDB, CSDM, Discovery, Service Mapping, Horizontal Discovery, IRE, Identification and Reconciliation Engine, Business Rules, Script Includes, Flow Designer, REST API, SOAP API, CSA, CAD, CIS-Discovery, CIS-Service Mapping, CIS-DF, AWS, Azure, Datadog, SCCM, JAMF, CI Lifecycle, Dependency Mapping, Pattern Scripting, Probes and Sensors
Skills: discovery,cmdb,itom,csdm,servicenow,servicenow discovery
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