AvanteNow
Website:
avantenow.com
Job details:
Job Title - Servicenow ITOM CMDB Architects
Job Type - Remote
Experience - 10+ Years
Job Description -
A ServiceNow ITOM CMDB Architect is responsible for designing, implementing, and governing the Configuration Management Database (CMDB) and IT Operations Management (ITOM) capabilities within the ServiceNow platform. This role ensures accurate configuration data, service mapping, discovery, and integration across enterprise IT environments.
🎯 Key Responsibilities
1️⃣ CMDB Strategy & Architecture
- Design and architect scalable CMDB solutions aligned with business and IT strategy.
- Define CMDB data model, CI classes, relationships, and governance framework.
- Establish data standards, naming conventions, and lifecycle processes.
- Lead CMDB health initiatives (completeness, correctness, compliance).
2️⃣ ITOM Implementation
- Architect and implement Discovery, Service Mapping, and Event Management.
- Configure MID Servers and credential management.
- Define patterns for cloud, on-prem, and hybrid infrastructure discovery.
- Integrate ITOM with Incident, Change, Problem, and Asset Management.
3️⃣ Data Governance & Quality
- Implement CMDB governance policies and auditing mechanisms.
- Monitor data quality KPIs and drive remediation efforts.
- Design reconciliation and identification rules.
- Collaborate with stakeholders to ensure accurate CI ownership and accountability.
4️⃣ Integration & Automation
- Architect integrations with monitoring tools, cloud providers, and DevOps pipelines.
- Develop APIs, import sets, transform maps, and automated workflows.
- Support CI/CD best practices for ServiceNow platform changes.
5️⃣ Stakeholder Engagement
- Work with Infrastructure, Cloud, Security, and Application teams.
- Translate business requirements into technical architecture.
- Provide leadership, mentorship, and best practice guidance.
🛠 Required Skills & Qualifications
Technical Skills
- 5+ years of hands-on experience with ServiceNow CMDB & ITOM
- Strong understanding of:
- CMDB Data Model & CSDM (Common Service Data Model)
- Discovery & Service Mapping
- Event Management & Orchestration
- Knowledge of:
- ITIL framework
- Cloud platforms (AWS, Azure, GCP)
- REST/SOAP integrations
- JavaScript, Glide API
- Experience with enterprise monitoring tools integration.
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITOM
- ITIL Foundation (or higher)
📊 Key Performance Indicators (KPIs)
- CMDB data accuracy & completeness %
- Reduction in incident resolution time
- Successful service mapping coverage
- Automated discovery coverage across infrastructure
- Compliance with governance standards
🧠 Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication & documentation skills
- Leadership and stakeholder management
- Ability to work in complex, global environments
Click on Apply to know more.