DigiHelic Solutions Pvt. Ltd.
Website:
digihelic.com
Job details:
Job Description – ServiceNow ITAM (HAM & SAM) Implementation
Experience: 3+ Years
Location: PAN India
Required Skills
- Strong experience in ServiceNow ITAM implementation.
- Hands-on experience in:
- HAM (Hardware Asset Management)
- SAM (Software Asset Management)
- ITAM modules implementation and configuration
- Experience in ServiceNow platform customization and integrations.
- Good understanding of CMDB and ITSM processes.
Roles & Responsibilities
Implementation & Configuration
- Implement and configure ServiceNow ITAM solutions, including HAM and SAM modules.
- Work on end-to-end asset lifecycle management processes.
Requirement Gathering
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
Integration & Customization
- Develop and support integrations between ServiceNow and third-party tools/applications.
- Customize workflows, forms, business rules, and reports as per business needs.
Asset & License Management
- Manage hardware and software asset tracking, compliance, and optimization processes.
- Ensure software license compliance and governance.
Testing & Support
- Perform unit testing, system testing, and support UAT activities.
- Troubleshoot issues and provide post-implementation support.
Technical Skills
- Knowledge of ServiceNow scripting, workflows, REST APIs, and integrations.
- Understanding of CMDB, Discovery, and ServiceNow best practices.
Soft Skills
- Strong communication and stakeholder management skills.
- Ability to work in Agile/Scrum environments and collaborate with cross-functional teams.
Click on Apply to know more.