AvanteNow
Website:
avantenow.com
Job details:
Job Description – ServiceNow GRC Business Analyst (Onsite)
Location - Qatar (Onsite)
Experienece - 7+ Years
Job Summary:
We are seeking a skilled and detail-oriented ServiceNow GRC Business Analyst to support enterprise-wide governance, risk, and compliance initiatives through effective business analysis, process optimization, and platform-enabled solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating regulatory and operational requirements into scalable ServiceNow GRC capabilities that enhance risk visibility, compliance management, and governance effectiveness.
Key Responsibilities:
- Elicit, analyze, and document business requirements across risk, compliance, audit, and policy management domains to support ServiceNow GRC implementations and enhancements.
- Translate regulatory obligations, internal controls, and governance requirements into structured workflows, business processes, use cases, and functional specifications aligned with enterprise standards.
- Support end-to-end delivery of GRC initiatives, including process design, requirement gathering, solution validation, testing coordination, deployment support, and post-implementation optimization.
- Collaborate with cross-functional stakeholders to define governance frameworks, risk models, control structures, compliance workflows, and reporting requirements enabled through the ServiceNow platform.
- Drive process standardization and continuous improvement initiatives to enhance operational efficiency, control effectiveness, and regulatory readiness.
- Partner closely with technical and platform teams to ensure accurate configuration and implementation of risk registers, policy management, issue management, indicators, assessments, controls, and dashboards.
- Facilitate workshops, stakeholder discussions, requirement walkthroughs, and user training sessions to support alignment, adoption, and effective integration of GRC practices within enterprise operations.
- Monitoror and analyze GRC process performance, identifying opportunities for automation, optimization, and improved governance visibility.
- Support audit readiness activities by ensuring traceability of controls, documentation quality, and alignment with compliance standards and organizational policies.
- Contribute to ongoing enhancement of ServiceNow GRC capabilities, ensuring solutions remain scalable, compliant, and aligned with evolving business and regulatory requirements.
Required Qualifications
- Bachelor’s degree in Information Systems, Business Administration, Risk Management, Computer Science, or a related field.
- Proven experience as a Business Analyst within ServiceNow GRC, Integrated Risk Management (IRM), Governance, Risk, Compliance, or enterprise transformation initiatives.
- Strong understanding of GRC processes including risk management, policy and compliance management, controls management, audit support, and regulatory frameworks.
- Hands-on experience working with ServiceNow GRC/IRM modules and collaborating with platform development or implementation teams.
- Excellent skills in requirements gathering, business process mapping, stakeholder management, and functional documentation.
- Familiarity with Agile, Scrum, or hybrid project delivery methodologies.
- Strong analytical, communication, facilitation, and problem-solving skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) and/or ServiceNow GRC/IRM certifications.
- Experience working in regulated industries such as banking, healthcare, insurance, telecom, or financial services.
- Knowledge of frameworks such as ISO 27001, SOX, GDPR, COBIT, NIST, or PCI-DSS.
- Experience with reporting, dashboards, KPIs, KRIs, and governance metrics within ServiceNow.
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