Tata Consultancy Services
Website:
tcs.com
Job details:
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: ServiceNow Developer - Knowledge Search Module
Experience Range: 5 to 12 Years
Location: Pan india
Interview Date: Friday Online Drive
Must Have:
Strong experience in ServiceNow Development.
Hands-on experience with:
- ServiceNow Knowledge Management (KB)
- AI Search
- Search Sources
- Employee Center
- Service Portal
- Flow Designer
- IntegrationHub
- Expertise in JavaScript, Glide APIs, Business Rules, Script Includes, and Client Scripts.
- Experience configuring search relevance, indexing, and analytics.
- Knowledge of REST/SOAP API integrations.
- Strong understanding of ITSM processes and ServiceNow platform architecture.
- Experience with Agile/Scrum development methodologies.
- Good to Have:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Experience with GenAI Search, Virtual Agent, and Employee Experience modules.
- Knowledge of ITSM, HRSD, CSM, or GRC modules.
Essential:
- Design, develop, and maintain ServiceNow Knowledge Management solutions.
- Configure and optimize Knowledge Search, AI Search, and Search Sources within ServiceNow.
- Implement and customize Knowledge Bases, Knowledge Articles, Categories, and User Criteria.
- Develop and enhance search functionalities in Employee Center, Service Portal, and Knowledge Management modules.
- Configure search indexing, relevance tuning, synonyms, stop words, and search analytics.
- Integrate ServiceNow Knowledge Management with external systems and enterprise content repositories.
- Create and maintain custom workflows, business rules, client scripts, script includes, and UI policies.
- Troubleshoot search-related issues and optimize platform performance.
- Collaborate with business stakeholders to gather requirements and provide technical solutions.
- Ensure compliance with ServiceNow development best practices and governance standards.
- Support platform upgrades, enhancements, and production deployments.
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
Click on Apply to know more.
