HMG America
Website:
hmgamerica.com
Job details:
ServiceNow ITSM Developer
Experience: 6 to 7 Years (Relevant)
Location: Pune only
Immediate joiner prefer
Roles & Responsibilities – Senior ServiceNow ITSM Developer
- Design, develop, customize, and maintain ServiceNow ITSM applications and workflows.
- Configure and enhance ITSM modules such as Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and SLA Management.
- Develop Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, Workflows, and Flow Designer automations.
- Build and maintain integrations with third-party applications using REST/SOAP APIs, IntegrationHub, and MID Server.
- Gather business requirements and translate them into scalable ServiceNow solutions.
- Configure and maintain CMDB, Service Catalog items, SLAs, and approval workflows.
- Troubleshoot, debug, and resolve ServiceNow application issues while optimizing system performance.
- Support ServiceNow platform upgrades, testing, deployments, and production releases.
- Follow ITIL best practices and ensure compliance with organizational standards.
- Collaborate with business users, architects, developers, and support teams to deliver high-quality solutions.
- Prepare technical documentation, deployment guides, and knowledge articles.
- Participate in code reviews and ensure adherence to ServiceNow development best practices.
Click on Apply to know more.