Kani Solutions Inc
Website:
kanisolutions.com
Job details:
Job Title: ServiceNow Developer (Employee Service Center, Automation & Integrations, CMDB)
Location: India
Contract Duration: 3-month period (with a possible extension to 6 months).
Job Description:
Role Overview
We are seeking a ServiceNow Developer to support the evolution of our enterprise ServiceNow platform. This role will focus on building a modern Service Catalog, enhancing the Employee Service Center experience, improving CMDB structure and data quality, and enabling integrations with AI and external platforms to drive automation and efficiency.
Key Responsibilities
Service Catalog & Request Automation
- Design, build, and maintain a modern, user-friendly Service Catalog
- Develop end-to-end workflows for service requests (REQ, RITM, approvals, tasks, fulfillment)
- Standardize and simplify request intake and fulfillment processes
- Drive automation to reduce manual effort and improve turnaround times
- Ensure workflows are scalable, auditable, and aligned with governance requirements
Employee Service Center (ESC) Experience
- Enhance and maintain the ServiceNow Employee Service Center (ESC) experience
- Improve usability, navigation, and self-service adoption
- Design intuitive user journeys across IT and enterprise services
- Continuously improve the digital employee experience through feedback and analytics
Automation & AI Integrations
- Build and optimize workflows using Flow Designer and orchestration tools
- Integrate ServiceNow with external AI platforms (e.g., Copilot, virtual assistants, third-party AI tools)
- Enable data exchange between ServiceNow and AI tools to support automation and insights
- Support AI-driven and conversational service experiences
- Identify opportunities to improve efficiency through intelligent automation and AI integrations
Integrations & Platform Development
- Design and implement integrations with internal and external systems (APIs, MID Server, connectors)
- Ensure data synchronization across platforms (e.g., HR systems, asset tools, collaboration platforms)
- Develop reusable integration patterns and scalable solutions
- Troubleshoot and optimize integrations for performance and reliability
Platform Governance & Best Practices
- Follow ServiceNow development best practices (standards, naming conventions, documentation)
- Ensure solutions align with platform architecture and enterprise governance
- Maintain documentation for workflows, catalog items, and integrations
- Support platform upgrades, testing, and release management
- Contribute to backlog prioritization, estimation, and technical design
Collaboration & Stakeholder Engagement
- Work closely with IT, HR, Security, and business teams to gather requirements
- Translate business needs into scalable ServiceNow solutions
- Provide recommendations to improve processes and service delivery
- Support continuous improvement initiatives across ITSM and enterprise workflows
CMDB & Data Model Optimization (CMDB)
- Work closely with the IT Asset Manager to organize, rationalize, and improve the structure of Configuration Items (CIs) in the CMDB (CMDB)
- Conduct regular audits to ensure data accuracy, completeness, and compliance with governance standards (CMDB)
- Define and maintain CI classes, relationships, and lifecycle models (CMDB)
- Improve CI ownership, accountability, and data quality (CMDB)
- Support integrations with discovery tools and external data sources to maintain a reliable source of truth (CMDB)
Click on Apply to know more.