Customer Success Manager

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges Ensure customers are technically healthy and on the most recent version of our product Identify criteria for assisting your customers by using Success Plays in the Success Platform Promote ServiceNow customer success stories and processes Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Work with ServiceNow teams to improve product adoption and increased footprint Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.