CGI
Website:
cgi.com
Job details:
Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com
Job Title: ServiceNow Consultant-Lead
Position: Lead Analyst
Experience: 7+ yr
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0326-1857
Employment Type: Full Time
Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.
ServiceNow ITSM Consultant & Developer
Experience: 8–12 Years
Location: Bangalore
Role Summary
We are seeking a ServiceNow ITSM Consultant & Developer with strong workflow design, scripting, and ITOM skills to assess, design, and enhance the ServiceNow platform. The role has a mandatory focus on designing and implementing onboarding and offboarding (Joiner–Mover–Leaver) workflows using ServiceNow best practices.
Must-Have Responsibilities
- Design, build, and optimize onboarding and offboarding workflows (Joiner–Mover–Leaver).
- Implement lifecycle-driven automation using Service Catalog, Flow Designer, and Request Fulfillment.
- Design approval models, task orchestration, and SLA-driven fulfillment.
- Integrate onboarding/offboarding workflows with HR systems, IAM tools, and AD/Azure AD.
- Ensure secure and timely access provisioning and de-provisioning.
- Perform ITSM gap analysis across Incident, Request, Problem, Change, and Knowledge.
- Design and enhance workflows using Flow Designer / Workflow Editor.
- Develop server-side and client-side scripts: Business Rules Script Includes Client Scripts UI Policies
- Design and maintain Service Catalog items.
- Implement and enhance ITOM capabilities: CMDB Discovery Service Mapping Event Management
- Build and support integrations using REST/SOAP and MID Server.
- Ensure solutions are upgrade-safe and aligned with ServiceNow best practices.
Must-Have Skills (Non-Negotiable)
- Hands-on experience in onboarding & offboarding design using: Service Catalog Flow Designer Request Management
- Strong ServiceNow workflow and automation experience.
- Strong JavaScript scripting on the ServiceNow platform.
- Solid ITSM module knowledge.
- CMDB fundamentals and ITOM exposure.
- Integration experience with AD / Azure AD / IAM systems.
ServiceNow Modules Required
- ITSM (Incident, Change, Problem, Request, Knowledge)
- Service Catalog & Request Fulfillment
- Flow Designer / Workflow Editor
- CMDB
- ITOM (Discovery, Service Mapping, Event Management)
- (HRSD exposure preferred but not mandatory)
Certifications (Preferred)
- ServiceNow CSA – Certified System Administrator (Mandatory)
- ServiceNow ITSM Implementation Specialist
- ServiceNow ITOM CIS (Preferred)
- ITIL v4 Foundation
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Click on Apply to know more.