Website:
victreesolutions.com
Job details:
Position: ServiceNow Configuration Manager
Experience: 10-15 Years
Location: Remote
Mandatory Skills: CMDB, Discovery and Experience identifying opportunities to apply AI to governance, experience using AI tools such as Claude ChatGPT Microsoft Copilot or similar platforms.
Role
Configuration Management Governance
- Lead Configuration Management Board meetings and governance cadences.
- Establish and maintain configuration management policies, standards, controls, and procedures.
- Own certification, attestation, and configuration compliance processes.
- Ensure CMDB governance requirements are implemented consistently across the enterprise.
- Drive resolution of CMDB risks, exceptions, and data quality issues.
CMDB Health & Operational Excellence
- Define and track CMDB maturity, accuracy, completeness, and ownership KPIs.
- Oversee remediation of stale, orphaned, duplicate, and inaccurate Configuration Items (CIs).
- Ensure ongoing operational hygiene of CMDB processes.
- Identify improvement opportunities to increase CMDB reliability and trust.
Business & Stakeholder Engagement
- Serve as the primary liaison between IT, Infrastructure, Security, Platform Engineering, Application Teams, and Business stakeholders.
- Conduct workshops with business and technology teams to understand critical services, dependencies, ownership models, and operational requirements.
- Engage with global stakeholders to improve CMDB adoption across business functions.
- Drive alignment between business objectives and Configuration Management practices.
- Present governance metrics, risk insights, and maturity updates to executive leadership.
- Facilitate discussions across multiple stakeholders and drive consensus on ownership and accountability.
- Lead stakeholder communications for CMDB transformation initiatives.
Continuous Improvement
- Support enterprise CMDB maturity programs.
- Drive process automation and operational improvements.
- Collaborate with Architects and Developers on AI-enabled operational intelligence initiatives.
- Help define governance models for future AI-driven Configuration Management processes.
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