Ekloud Inc.
Website:
ekloudservices.com
Job details:
The ideal candidate will be a qualified architect who is able to construct clear diagrams using AutoCAD. This candidate should have an in-depth knowledge of all steps related to project completion and diligently communicate with necessary people to ensure timely execution. This candidate should also be able to conduct quality assurance checks on a frequent basis in order to ensure regulations are being followed.
Responsibilities
ServiceNow CMDB Architect
Experience
10–15 Years (with 4+ years of hands-on ServiceNow ITOM/CMDB experience)
Location
Remote
Job Summary
We are seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, governance, and optimization of the ServiceNow Configuration Management Database (CMDB) ecosystem. The ideal candidate should have extensive expertise in ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, CMDB Health, CSDM, and cloud discovery across AWS, Azure, and GCP environments. The role will be responsible for defining CMDB strategy, data governance, discovery architecture, andensuring accurate configuration item (CI) relationships across the enterprise.
Key Responsibilities
CMDB Architecture & Governance
Design and maintain enterprise CMDB architecture aligned with ServiceNow best practices and CSDM framework.
Define CMDB governance processes, standards, and data quality controls.
Establish CI lifecycle management, ownership models, and data stewardship processes.
Drive CMDB health improvement initiatives including Completeness, Correctness, Compliance, and Relationship Health.
Configure and maintain Identification & Reconciliation Engine (IRE) rules, Data Manager policies, and Archive Rules.
Discovery & Service Mapping
Architect and implement ServiceNow Discovery solutions for:
Windows Servers
Linux/Unix Servers
Network Devices
Storage Systems
Virtual Infrastructure (VMware/ESXi)
Cloud Infrastructure (AWS, Azure, GCP)
Kubernetes Environments
Design MID Server architecture, clustering, scalability, and performance optimization.
Develop custom patterns, probes, sensors, and SNMP classifiers.
Troubleshoot discovery failures, credential issues, classification gaps, and CI duplication challenges.
Lead implementation of business and technical service maps for critical enterprise applications.
CMDB Data Quality & Integration
Define automated data ingestion and reconciliation strategies.
Manage integrations with third-party monitoring and asset management tools.
Configure Service Graph Connectors and transform maps.
Resolve CI relationship issues, duplicate records, and reconciliation conflicts.
Create dashboards, reports, and KPIs to measure CMDB effectiveness and adoption.
ITOM & Event Management
Support Event Management implementations and integrations with monitoring platforms.
Develop Event Rules, Alert Rules, CI Binding, Correlation, Suppression, and Deduplication strategies.
Enable automated incident generation and root cause analysis using CMDB relationships.
Ensure alignment between monitoring, discovery, and CMDB ecosystems.
Leadership & Stakeholder Engagement
Conduct requirement gathering and solution workshops with infrastructure, application, and business teams.
Create HLDs, LLDs, SOPs, architecture documents, and implementation guides.
Provide technical leadership to CMDB administrators, Discovery engineers, and platform teams.
Mentor junior team members and support customer-facing architecture discussions.
Required Skills
ServiceNow
ServiceNow CMDB
ServiceNow Discovery
ServiceNow Service Mapping
ServiceNow Event Management
Service Graph Connectors
CSDM (Common Service Data Model)
CMDB Health Dashboard
Identification & Reconciliation Engine (IRE)
Data Manager Policies
Transform Maps
CI Relationship Management
MID Server Administration
- Create plans and drawings which clearly outline architectural design of project
- Utilize knowledge of engineering, math, science and materials in order to create ideal finished product
- Conduct site evaluations to ensure quality of work and adherence to safety standards
- Oversee and make recommendations throughout entire construction process
- Collaborate with various teams in order to establish goals, schedules and budgets
Qualifications
- Bachelor's degree in architecture
- 3+ years of experience in construction and architecture
- Strong organizational, creative and presentation skills
- Proficient in AutoCAD and Revi
t
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