Innova Solutions
Website:
innovasolutions.com
Job details:
š Weāre Hiring: ServiceNow Business Analyst / Product Owner (LongāTerm Contract)
Location: Remote
Experience: 6+ years
Contract: Long-term
We are looking for an experienced ServiceNow Product Owner / Business Analyst to join our team and drive a major transformation initiative. This role requires strong expertise in ServiceNow Data Models, CSM, Order Management, Data Migration, and collaboration with SMEs to map and translate complex data into the ServiceNow ecosystem.
š Key Responsibilities
- Lead data migration activities from external tools into ServiceNow
- Manage large data extractions, transformations, and conversions into target SNOW formats
- Work closely with SMEs to understand functional data requirements and mappings
- Provide bestāpractice guidance on CSM/OM data model usage and process impact
- Support data-related activities across objects such as:
- Accounts
- Sold & functional products
- CIs
- Contacts
- Contracts
- Contribute as a Product Owner/Business Analyst in an Agile SCRUM setup
- Ensure alignment with ITIL processes and broader transformation objectives
š Required Skills & Experience
- 6+ years handsāon experience as a Business Analyst / Product Owner / Product Manager on the ServiceNow platform
- Strong expertise in:
- Order Management (OM) and Data Model
- Customer Service Management (CSM)
- ServiceNow platform functionality
- Experience with data migration, including transformation, mapping, and validation
- Ability to translate functional needs into scalable SNOW configurations
- Knowledge of CSDM (Configuration Management Framework) is a strong plus
- Good understanding of ITIL
- Experience working on largeāscale transformation programs
- Strong knowledge and experience with Agile SCRUM methodology
ā Preferred Qualities
- Comfortable working with complex datasets
- Strong analytical thinking and problem-solving
- Excellent communication and stakeholder engagement skills
- Ability to work independently and manage priorities in a dynamic environment
š© Interested or know someone who might be?
Send your CV or referrals to [kadambari.bhardwaj@innovasolutions.com]
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