DigiHelic Solutions Pvt. Ltd.
Website:
digihelic.com
Job details:
Job Title: ServiceNow Business Analyst (BSS/OMT)
Experience: 7+ Years
Location: PAN India
Work Mode: Hybrid/Remote (As per Business Requirement)
Job Description
We are looking for an experienced ServiceNow Business Analyst with 7+ years of experience in gathering business requirements, process analysis, and translating business needs into ServiceNow solutions. The ideal candidate should possess strong knowledge of the BSS (Business Support Systems) domain and OMT (Order Management/Operations Management) processes, with the ability to map business requirements to appropriate ServiceNow modules.
Key Responsibilities
- Collaborate with business stakeholders to gather, analyze, and document functional and business requirements.
- Understand business objectives and functional expectations across the BSS domain.
- Analyze existing business processes and recommend ServiceNow-based solutions.
- Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.
- Map business requirements to appropriate ServiceNow modules and platform capabilities.
- Work closely with Solution Architects, Developers, QA teams, and Product Owners to ensure successful solution delivery.
- Conduct requirement workshops, stakeholder meetings, and gap analysis sessions.
- Support solution design, configuration reviews, and functional validation throughout the project lifecycle.
- Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, and use cases.
- Assist in Sprint Planning, Backlog Grooming, UAT planning, and production deployments.
- Support User Acceptance Testing (UAT), defect triaging, and production issue analysis.
- Ensure solutions align with business objectives, ServiceNow best practices, and enterprise architecture.
- Facilitate communication between business users and technical teams throughout project execution.
Required Skills
- 7+ years of experience as a Business Analyst, with strong ServiceNow implementation experience.
- Hands-on experience with ServiceNow ITSM modules.
- Strong understanding of Business Support Systems (BSS) processes.
- Experience in OMT (Order Management/Operations Management) or Telecom Order Management.
- Ability to map complex business requirements to ServiceNow capabilities and modules.
- Experience in requirement gathering, business process analysis, and solution documentation.
- Strong knowledge of Agile/Scrum methodology.
- Experience creating:
- Business Requirement Documents (BRD)
- Functional Requirement Documents (FRD)
- User Stories
- Process Flows
- Use Cases
- Acceptance Criteria
- Excellent stakeholder management and communication skills.
- Experience working with cross-functional teams across business and technology.
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