ServiceNow Business Analyst
Horizontal Talent
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Agile
- communication skills
- cross-functional
- customer service
- design patterns
- integration testing
- user stories
- ServiceNow
About the role
Horizontal Talent
Website:
horizontaltalent.com
Job details:
Job Description
- The ServiceNow Business Analyst plays a key role in aligning business needs with technical implementation within the ServiceNow platform.
- Responsibilities may include the following, and other duties may be assigned.
- Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements
- Analyses business requirements and translating them into actionable ServiceNow tasks and projects.
- Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner
- Works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively.
- Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories)
- May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements. May lead cross-functional linked teams to address business or systems issues.
- Conduct testing and ensure quality assurance
- Create and update documentation
- Foster innovation and exploration of new solutions
- Works independently under limited supervision to determine and develop approach to solutions.
- Communicates with senior internal and external customers and vendors
- May provide guidance, coaching and training to other employees within job area.
Requirements
- 5+ years of ServiceNow experience with demonstrated success in managing technical teams in global organizations
- Preferred but not mandatory: ServiceNow Certified System Administrator, Certified Implementation Specialist – IT Service Management (CIS - ITSM), Certified Implementation Specialist – Customer Service Management (CIS – CSM) and/or Certified Implementation Specialist – Human Resources (CIS – HR)
- Strong coordination skills are essential for managing communication, expectations, and deliverables across all teams
- Proficiency in business and IT agile methodologies; experience with Scrum/Agile frameworks
- Hands-on expertise in ServiceNow
- Familiarity with software engineering principles and design patterns
- Knowledge of software security practices
- High level of curiosity about emerging technologies
- Ability to advocate for out-of-the-box ServiceNow solutions while aligning with business needs
- Experience in working with distributed, multicultural teams
- Strong analytical skills with a solution-driven mindset
- Capability to manage multiple priorities with minimal supervision
- Excellent written and verbal communication skills with the ability to convey technical concepts clearly
- Initiative and proactive mindset
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