Compugra Systems Inc
Website:
compugra.com
Job details:
Job Title: ServiceNow Admin /SME
Location: Pune, Onsite
Type: Contract
Payroll: Our Company
*Immediate joinres only * with in 10 days*
Experience ranges are 8+ to 12+ Yrs
Should be ready to work minimum 3-4 days from office (Hinjewadi, Pune)
Key Responsibilities:
1. Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
2. Translate business needs into functional and technical requirements in alignment with ServiceNow capabilities.
3. Work closely with developers, architects, and administrators to ensure requirements are implemented effectively and meet business objectives.
4. Support ServiceNow configuration activities such as forms, workflows, business rules, and integrations.
5. Conduct workshops, interviews, and requirements sessions with end-users and process owners.
6. Develop user stories, acceptance criteria, and process documentation.
7. Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing, and validating outcomes.
8. Monitor and track requirements through the lifecycle, ensuring alignment with scope and goals.
9. Provide end-user training and support materials when required.
10. Identify opportunities for process optimization and improvements leveraging ServiceNow best practices.
Key skill:
Service Now Business Analyst - ITSM module.
Certification - CSA or CIS-ITSM
Click on Apply to know more.