TribolaTech Inc
Website:
tribolatech.com
Job details:
Role-ServiceNow Architect
Location- Remote
The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.
Key Responsibilities
Delivery & Work Management
- Own and prioritize incidents, requests, and enhancements aligned to business SLAs
- Ensure high-quality, on-time delivery across all ServiceNow workstreams
Team Leadership
- Lead, mentor, and manage ServiceNow developers and admins
- Allocate work based on skills, capacity, and priorities
Customer & Stakeholder Management
- Act as primary customer interface
- Translate business needs into scalable platform solutions
- Provide proactive updates and drive customer satisfaction
Technical Leadership & Platform Ownership
Solution Design & Governance
- Oversee end-to-end ServiceNow solution design and implementation
- Ensure adherence to best practices, scalability, and platform standards
Tier 3 Escalation / Full-Stack Troubleshooting
- Act as L3 escalation for complex issues
- Debug script includes, business rules, and integration failures impacting global operations
Automation & Integration
- Lead integrations using Service Graph Connectors (SolarWinds, Intune, Jamf)
- Drive CMDB automation and reduce manual operational effort
Employee Experience (UX/UI)
- Deliver modern UI via Employee Center (ESC)
- Oversee widget development and CSS for consumer-grade experiences
Platform Governance & Lifecycle
Upgrade Strategy
- Own platform upgrades (e.g., Zurich release)
- Manage skipped records, regression testing, and stabilization
Environment Management
- Define and manage clone-back and backup strategy
- Ensure non-prod environments remain aligned with Production
Continuous Improvement
- Drive automation, workflow optimization, and platform enhancements
Operations & Reporting
- Track KPIs, delivery metrics, and team performance
- Provide concise reporting and actionable insights to leadership
Qualifications
- 6+ years on ServiceNow (ITSM, ITOM, HRSD, etc.)
- Strong customer-facing experience
- CSA (required) | CIS / CAD (preferred)
Technical Skills
- ServiceNow configuration, scripting, integrations (REST/SOAP)
- Strong JavaScript and ITIL process knowledge
Core Competencies
- Leadership with hands-on execution
- Strong problem-solving and ownership mindset
- Excellent communication and stakeholder management
- Ability to operate in fast-paced, enterprise environments
Click on Apply to know more.