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Job details:
We are building AI-powered solutions and enterprise ITSM capabilities on the ServiceNow platform using Now Assist, Agentic AI, and Generative AI.
The candidate will own the end-to-end delivery of ServiceNow ITSM initiatives, including:
- Technical design
- Development
- Automation
- AI-powered capabilities
- Testing
- Deployment
- Production support
Strong hands-on experience with Now Assist implementation in enterprise ITSM environments is required.
🎯 Key Requirements
- 8+ years of hands-on ServiceNow development experience, delivering complex enterprise ITSM implementations.
- Proven production implementation of multiple Now Assist skills, along with AI adoption and governance experience.
- Strong automation experience including:
- Flow Designer
- Integration Hub
- Intelligent Routing
- Approvals
- Core Development Expertise:
- Script Includes
- Business Rules
- Client Scripts
- Scripted REST APIs
- Integrations
🤖 AI & ServiceNow Expertise
- Strong hands-on experience with Now Assist
- Generative AI experience
- Agentic AI experience
- AI adoption and governance
- Production implementation of multiple Now Assist skills
- AI-powered enterprise ITSM solutions
- Intelligent automation and routing
🔧 Automation & Integration
- Flow Designer
- Integration Hub
- Intelligent Automation
- Intelligent Routing
- Approval workflows
- Enterprise integrations
- REST/API development
- Scripted REST APIs
💻 Development Expertise
- Server-Side Scripting
- Client-Side Development
- Script Includes
- Business Rules
- Client Scripts
- Custom Development
- Technical Architecture
🧪 Testing, Deployment & Support
- Testing of ServiceNow ITSM solutions
- Deployment & Release management
- Production Support
- Troubleshooting and problem-solving
- Enterprise implementation support
🔐 Security
- Strong understanding of ServiceNow security
- Security considerations across enterprise ITSM implementations
- AI adoption and governance-related security considerations
🎓 Certifications
Required Certifications
- CSA – Certified System Administrator
- CAD – Certified Application Developer
- Certified Implementation Specialist – ITSM
Good To Have
- Now Assist certifications
- Generative AI certifications
- Agentic AI certifications
🗣️ Communication
- Strong communication and problem-solving skills
- Fluent in English
- Ability to work effectively with technical and business teams
Skills: enterprise,automation,servicenow
Click on Apply to know more.
