Website:
planetlink.in
Job details:
Role: ServiceNow AI Business Analyst
Years of experience: 5+ Years
Location: Remote
Job Summary
We are seeking a forward-thinking ServiceNow Business Analyst with expertise in Agentic AI, Assistive AI, and Predictive Intelligence to bridge business needs with intelligent, AI-driven solutions. The ideal candidate will work closely with stakeholders, data teams, and AI engineers to define requirements, optimize decision-making, and drive automation through intelligent agents and predictive insights.
Required Skills:
Agentic AI, Now Assist, Predictive Intelligence, Virtual Agent.
- Experience as a Business Analyst with experience of working in a technology environment, using business analysis tools/techniques to design and deliver business change
- Should have a good understanding of Agile Methodologies.
- Should have a good understanding of SAFe Practices.
- Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.
- Should have good experience in cross domain communication, conducting JAD and effectively stakeholder management.
- Should have hands on experience in Sprint Planning, Tracking, grooming and prioritizing the backlog items.
Other Responsibilities:
- Requirements Gathering: Collaborate with stakeholders to understand their business needs and translate them into detailed requirements and functional specifications.
- Data Analysis: Analyze business processes, data flows, and systems to identify areas for improvement and recommend solutions.
- Process Improvement: Lead efforts to improve existing business processes by identifying inefficiencies and suggesting enhancements.
- Documentation: Create comprehensive documentation, including business requirements, functional specifications, process maps, and user guides.
- Stakeholder Communication: Facilitate effective communication between business stakeholders, IT teams, and external vendors to ensure project success.
- Quality Assurance: Assist in the development and execution of test plans to ensure solutions meet the defined requirements and quality standards.
- Training and Support: Provide training and support to end-users to ensure successful implementation and adoption of new systems and processes.
Qualifications: Experience:
Minimum of 5+ years of experience as a Business Analyst,
Technical Skills: Proficiency in business analysis methodologies - Agile frameworks. Experience with data analysis tools (e.g., SQL, Excel) and project management software like ServiceNow, JIRA, Confluence.
Soft Skills: Excellent analytical, problem-solving, and decision-making skills. Strong communication, interpersonal, and leadership abilities. Ability to work independently and as part of a team.
Click on Apply to know more.