Website:
nowvia.com
Job details:
NowVia is seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration.
📍 Location: Chennai
💼 Experience: 5-8 Years
Key Responsibilities
• Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.
• Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.
• Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.
• Monitor platform performance and ensure high availability, reliability, and data integrity.
• Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.
• Perform regular platform upgrades and patching, ensuring compatibility and security.
• Manage user roles, groups, and permissions to maintain proper access controls.
• Document configurations, processes, and procedures for ongoing support and knowledge sharing.
• Support integration of ServiceNow with other enterprise systems as needed.
• Provide end-user training and support on ITSM modules, reporting, and dashboard features.
Required Skills & Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5–8 years of experience as a ServiceNow Administrator, with proven expertise in ITSM modules.
• Strong experience in creating and managing ServiceNow reports and dashboards.
• Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications.
• Solid understanding of ITIL processes and ITSM best practices.
• Experience with user and access management in ServiceNow.
• Strong analytical, problem-solving, and communication skills.
• Experience documenting technical processes and procedures.
Preferred Qualifications
• ServiceNow System Administrator certification.
• Experience with ServiceNow Performance Analytics.
• Familiarity with ServiceNow integrations (REST/SOAP APIs).
• Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow.
• Experience working in large, complex enterprise environments.
• ITIL Foundation certification or higher.
• Experience with additional ServiceNow modules (ITOM, HRSD, etc.).
🌟 𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐍𝐨𝐰𝐕𝐢𝐚?
-> Opportunity to work on enterprise-scale ServiceNow implementations.
-> Be part of a fast-growing ServiceNow consulting and technology team.
-> Collaborative work environment with strong learning and growth opportunities.
Click on Apply to know more.