Eyesline Telematics Private Limited
Website:
eyesline.com
Job details:
Company Description Eyesline Telematics Private Limited delivers advanced telematics solutions that help businesses improve efficiency, safety, and security in fleet operations. The company provides GPS-based fleet tracking, fuel management, driver behavior monitoring, asset management, and compliance solutions powered by real-time insights and IoT technology. Built on innovation, reliability, and customer-centricity, Eyesline Telematics aims to transform how fleets are managed through data-driven decisions. With a vision to be a global leader in telematics, the organization is committed to sustainability, designing solutions that reduce environmental impact while optimizing transportation performance. Applicants join a forward-looking team focused on redefining fleet management through technology.
Role Description The Service Operations Manager is a full-time, on-site role based in Chandigarh, responsible for overseeing service delivery and operational performance for telematics solutions. This role manages day-to-day service operations, ensuring high levels of customer satisfaction through timely issue resolution, proactive communication, and adherence to service-level agreements. The individual coordinates with technical, support, and sales teams to streamline workflows, monitor fleet service metrics, and implement process improvements. Key responsibilities include supervising customer service activities, planning and delivering training for service staff and partners, and standardizing procedures to maintain consistent service quality. The Service Operations Manager also analyzes operational data, prepares performance reports, and supports leadership in strategic decision-making related to service operations.
Qualifications
- Candidates should possess strong Operations Management and Service Delivery skills to oversee daily service processes and ensure consistent performance.
- Candidates should possess Customer Satisfaction and Customer Service skills to build long-term client relationships and handle escalations effectively.
- Candidates should possess Training and coaching skills to develop service teams and improve adherence to operational standards.
- Candidates should possess analytical and problem-solving skills to interpret service metrics, identify root causes, and implement corrective actions.
- Candidates should possess excellent communication and stakeholder management abilities to collaborate with cross-functional teams and external clients.
- Relevant experience in telematics, fleet management, logistics, or technology-driven service environments is highly beneficial.
- A bachelor’s degree in engineering, business, operations management, or a related field is preferred.
- Ability to work on-site in Chandigarh, manage multiple priorities, and use service management or CRM tools efficiently.
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