Talentgigs
Website:
talentgigs.in
Job details:
Job Description: Service Now Architect
Location Option: Chennai
Work Experience: 15+ years
Job Description -
Role: Service Now Implementation Architect
Key Responsibilities:
. Lead the architectural design, strategy, and implementation of ServiceNow solutions, ensuring alignment with business objectives.
. Manage, Operate and run a domain separated instance for existing and new tenants with compliance to subscription management
. Provide technical leadership for the design and development of ITSM, ITOM, ITAM, HRSD, and other Service Now modules.
· Designing and implementing workflows, User Interfaces, and integrations within the Service Now platform.
· Assisting with the integration of Service Now with external systems and applications via APIs and web services.
. Implementing user and role management as well as customizing dashboards and reports.
· Collaborating closely with departments to ensure optimal solutions.
. Manage Service Now releases and upgrades, including design, develop, testing, deployment, and post implementation review.
. Define best practices, governance, and standards for Service Now implementation and customization.
Collaborate with business stakeholders to understand requirements and translate them into scalable Service Now solutions.
. Guide teams in complex integrations, data migration, and automation using Service Now capabilities such as Flow Designer and Integration Hub.
· Oversee performance optimization, security compliance, and system stability.
. Work closely with Service Now product owners, process owners, and platform teams to ensure successful delivery.
. Stay updated with the latest Service Now trends, features, and releases, ensuring continuous improvement.
. AI and Automation, Training and building the practice team
Required Skills:
. Extensive ServiceNow expertise with deep knowledge of platform architecture, CMDB, ITSM, ITOM, ITAM, HRSD, and SecOps.
. Experience with Domain separated instance management, Platform Analytics, Platform upgrades, Service Bridge (e-bonding) TPSM & CSM
· Advanced JavaScript & GlideScript development, including Script Includes, Business Rules, Client Scripts, UI Actions, and Workflow Scripts.
Proficiency in API development and integrations (REST, SOAP, Webhooks, MID Server, Integration Hub, GraphQL).
. NowAssist & Virtual Agent based automation
. Strong expertise in Flow Designer, Workflow Editor, UI Builder, and ServiceNow App Engine.
. Hands-on experience in CMDB design, CSDM, data models, data normalization, and reconciliation rules.
. Familiarity with database structures, SQL queries, and data migration strategies.
· Certification: Certified Implementation Specialist (CIS) and Service Now Certified Technical Architect (CTA) preferred.
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