Website:
lplfinancial.in
Job details:
At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
As the VP of the ServiceNow platform, you will lead the design, assessment, enhancement, and integration of advanced ServiceNow solutions for LPL. You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery. Leveraging your expertise in ServiceNow and in integrating with enterprise platforms, you will drive clarity, direction, and innovation in ambiguous and high-impact client environments.
Key Responsibilities
- Own ServiceNow product roadmap and delivery, ensuring alignment with enterprise priorities and measurable business outcomes.
- Provide technical leadership and vision for the architecture, design, and deployment of complex ServiceNow solutions aligned with client business objectives and industry best practices.
- Advise clients on ServiceNow capabilities, limitations, and optimal use, demonstrating how the platform can address business needs and accelerate digital transformation.
- Architect and manage integrations between ServiceNow and key enterprise systems.
- Champion AI-driven enhancements (predictive intelligence, AI search) and automation initiatives.
- Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs.
- Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments.
- Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all ServiceNow implementations and integrations.
- Create and maintain comprehensive architecture documentation, integration specifications, and operational guides for client solutions.
- Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle.
- Proactively assess emerging ServiceNow features, integration technologies, and market trends, recommending enhancements and innovations for client benefit.
- Mentor and develop technical team, fostering a culture of learning, collaboration, and technical excellence.
Required Qualifications
- Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Engineering, or a related field
- 10+ years ServiceNow experience; 5+ years in a lead role.
- Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the ServiceNow platform.
- Demonstrated ability to lead and operate in fast-paced, ambiguous environments, providing clarity and structure through technical leadership and a consultative approach.
- Deep technical and functional expertise in ServiceNow ITAM (HAM Pro, SAM Pro), ITSM, IRM, Vulnerability Response and integrations.
- Demonstrated skill in designing secure, scalable, and reliable integrations between ServiceNow and other enterprise applications.
- Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical and executive audiences.
- Strong analytical and creative problem-solving abilities, with a track record of developing innovative solutions to complex challenges.
- Experience with agile methodologies and project management practices.
- Strong business acumen and the ability to connect technology solutions to broader organizational goals.
Preferred Skills & Attributes
- Experience implementing ServiceNow solutions in financial industry
- Demonstrated experience mentoring and developing technical talent.
- Strong analytical, communication and leadership skills
- Ability to engage and influence stakeholders across Business, Operations, and Technology
- Passion for learning and staying at the forefront of technology trends.
- Understanding of AI capabilities leveraging Now Assist or other GenAI tools
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