AceStack
Website:
ace-stack.com
Job details:
Job title: Service Now Automation consultant
Location: Kolkata
Contract
• Collaborate with business and IT stakeholders to gather and analyze automation requirements.
• Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions.
• Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules.
• Create custom applications and extend ServiceNow platform capabilities as needed.
• Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub).
• Maintain technical documentation including process flows, solution designs, and test cases.
• Perform testing, validation, and deployment of automation solutions.
• Monitor performance and efficiency of automated workflows; identify and implement improvements.
• Ensure compliance with change management and governance processes.
• Provide training and support to end-users and internal teams on ServiceNow automation features.
Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
• Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub.
• Knowledge of scripting languages like JavaScript and familiarity with Glide API.
• Experience with web technologies (REST/SOAP, XML, JSON).
• Strong problem-solving, analytical, and communication skills.
• Ability to work independently and in a cross-functional team environment.
• ServiceNow Certified System Administrator (CSA) is required.
• Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus
Click on Apply to know more.