Website:
theebg.com
Job details:
Job Description – Service Head (Pan India)
Location: Hyderabad
Experience: 6–8 Years
Reporting To: Head – Operations
Key Responsibilities
• Lead and manage Pan India after-sales service operations.
• Develop and strengthen the service network across company-owned stores and MBO stores. • Drive warranty management, service quality, and customer satisfaction.
• Ensure availability and planning of spare parts.
• Monitor service KPIs, TAT, warranty costs, and the performance of company-owned stores and MBO stores.
• Conduct technical training and service audits for company-owned stores and MBO stores.
• Implement and maintain service SOPs across all service locations.
• Coordinate with Product, Quality, and Supply Chain teams to resolve field issues.
Requirements :
• Bachelor's degree in Mechanical, Electrical, or Automobile Engineering.
• 6–8 years of experience in after-sales service, preferably in the EV or automotive industry.
• Strong knowledge of service operations, warranty processes, spare parts management, and managing company-owned stores and MBO stores.
• Excellent leadership, communication, and problem-solving skills. • Willingness to travel across India.
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